Senior Business Process Analyst

Business Process Analyst, Senior

Job Description:

Overview

At Zebra Technologies, we are committed to delivering cutting-edge smart data capture and automatic identification systems that empower businesses at the edge.

As a Business Process Analyst, Senior, you will play a critical role in maintaining and optimizing the integrity of Zebra's internal business processes within your assigned business unit. You will be the driving force behind operational excellence, ensuring that our business runs effectively, efficiently, and in alignment with our commitments to internal stakeholders, global customers, partners, and regulatory bodies.

Basic Requirements (Must Haves)

• Education: Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or a closely related technical field.
• Experience: Minimum of 5 years of professional experience in business process analysis, mapping, and optimization.
• Project & Process Management: Proven experience planning, managing, and executing structured process improvement projects.
• Cross-Functional Experience: Demonstrated ability to manage complex projects spanning multiple business units with significant cross-functional alignment.
• Analytical Capabilities: Strong background in performing structured cost-benefit analyses and financial modeling for process changes.

Preferred Requirements (Nice to Haves)

• Certifications: Lean Six Sigma Green Belt or Black Belt certification.
• Mentorship: Experience coaching, mentoring, or acting as an escalation point for junior analysts.

Roles and Responsibilities

• Process Improvement: Plan, perform, and implement process improvement initiatives using structured methodologies (e.g., Lean Six Sigma) to enhance operational efficiency.
• Proactive Optimization: Proactively identify and suggest process-driven opportunities to improve effectiveness and efficiency within the assigned business unit.
• Root Cause Analysis: Conduct thorough root cause analysis of process failures to prevent recurrence and stabilize operations.
• Documentation & Governance: Capture current challenges, desired outcomes, and recommendations. Document agreements and own the drafting, revision, and repository maintenance of new or updated business processes.
• Cross-Functional Alignment: Manage projects that span multiple business units, ensuring a deep understanding of upstream and downstream impacts as well as work tool dependencies.
• Impact Mitigation: Formulate and recommend technical or workflow solutions to minimize negative operational impacts during process transitions.
• Training & Enablement: Train, support, and enable incumbent employees on newly established process flows, systems, and operational requirements.
• KPI Measurement & Reporting: Define metrics, measure success, and report on the performance of newly implemented processes. Prepare and present detailed findings to mid-and-senior-level leadership.
• Consultation & Re-engineering: Provide expert internal consultation on the use of modern re-engineering techniques to boost process performance and product/service quality.
• Financial Analysis: Execute cost-benefit analyses to validate the return on investment (ROI) for proposed process alterations.
• Leadership & Mentorship: Coach, mentor, and oversee the assignments of less experienced Business Process Analysts, serving as an escalation point and subject matter expert.

Benefits:

We understand the importance of work-life balance and wellbeing, which is why we offer flexibility for our teams including: hybrid work, adaptable hours, Summer Flex Fridays, Focus Fridays, and an annual companywide well-being day to promote revitalization and success.

Job Posting Statement:

To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.

AI Technology Statement:

Zebra Technologies leverages AI technology to evaluate job applications using objective, job-relevant criteria. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people. For more on how we use technology in hiring and how we process applicant data, see our Zebra Privacy Policy.