Senior Business System Analyst (Contract)

Job Description:

The Senior Business System Analyst is responsible for leading end-to-end business analysis activities for medium to large-scale, complex, and cross-functional initiatives. This role serves as the key link between business stakeholders, technical teams, vendors, and project teams to ensure business requirements are accurately captured, analysed, documented, and translated into effective and practical solutions.

The position plays a critical role in stakeholder engagement, requirements gathering, process design, impact assessment, solution evaluation, user acceptance testing support, and implementation readiness. The Senior Business System Analyst also supports AI and automation initiatives, contributes to continuous improvement in business analysis practices, and provides guidance and mentoring to junior team members to strengthen overall project delivery capability.

Job Scope:

1. Lead end-to-end business analysis for software initiatives, driving requirements definition, scope alignment, and stakeholder decision-making to deliver business value.
2. Translate business needs into clear functional requirements for development team for solution design and delivery.
3. Support AI and automation initiatives by defining business requirements, identifying high-value use cases, and aligning stakeholders on expected outcomes.
4. Produce high-quality documentation including:

• Business requirement specification (BRS)`
• Functional specification document (FSD)
• Use case and user story
• Process flow and workflow
• Wireframe and prototype where applicable
• Test plan and user acceptance test case

5. Manage stakeholders across business user, technical, regional, and vendor teams to align on priorities, timelines, dependencies, and delivery expectations.

6. Work closely with Project Managers to manage new requirement scope, change requests and ensure requirement traceability.

7. Lead and coordinate User Acceptance Testing (UAT), including test planning, test script preparation, defect tracking and end user coordination.

8. Support rollout readiness, implementation activities and business adoption.

9. Mentor junior Business Analyst and contribute knowledge sharing and best practices.

Qualifications:

• Bachelor's degree in business IT, Computer Science, Information Systems or related field.
• Minimum 5 years of relevant experience as a Business Analyst in retail, digital transformation and software development projects.
• Strong skills in requirements analysis, process modelling and solution documentation standard.
• Strong analytical thinking, problem solving, stakeholder management across business and technical team and communication skills.
• Proven ability to manage multiple priorities, workstreams, and deadlines effectively in a fast-paced environment.
• Familiar with Waterfall and Agile / Scrum methodology.
• Familiar with API testing tools like Postman and bug management systems.
• Excellent written and verbal communication skills in English. Cantonese would be an added advantage.

Preferred Experience:

• Experience in eCommerce, retail, CRM, customer service, digital transformation, or supply chain environments would be an added advantage.
• Exposure to AI and automation initiatives, including the ability to translate business use cases into business and functional requirements, would be an added advantage.

Work Environment:

• Primarily office-based with required travel to retail locations and warehouses.
• Standard business hours, with occasional weekend or public holiday support for critical releases, incidents, or deployments.

At Watsons, we believe in Growing Together through continuous learning and global exposure, embracing The Power of New by integrating innovation and openness, Caring for All by putting people and the planet at the heart of what we do and Making a Mark by creating a supportive environment where every voice is valued and contributions are celebrated.

ABOUT WATSONS MALAYSIA Watsons Malaysia currently operates more than 700 Watsons stores and growing in the country serving more than 4 million customers every month. Watsons continues to set the standards in the health, wellness, and beauty market, providing personalized advice and counselling in health, beauty and personal care on top of its market-leading product ranges, making customers LOOK GOOD, DO GOOD, FEEL GREAT every day. Since 2009, Watsons has been the No.1 pharmacy/drugstore brand in Asia Pacific for the 9th year running*.

Watsons is the flagship health and beauty brand of A.S. Watson Group.

* Campaign Asia-Pacific / Nielsen Asia's Top 1,000 Brands online study of over 6,000 respondents across 13 markets in Asia Pacific region.