Senior Center Manager

Job summary

Overall, this position is to provide leadership of the mall through effective management of its daily operations to contribute to the profitability of the business. This role will be responsible of the asset's profit & loss. Ability to lead mall team to create a positive shopping experience for customers through establishing and maintaining appropriate operating standards at a competitive cost. Implement ESG initiatives.

Job description

• To manage and control the asset revenues and expenses, in order to deliver optimum Net Property Income (NPI).
• To manage the overall operational concerns of the mall including the physical management, maintenance and upkeep of the premises in tip-top and tenantable conditions. Implement preventive maintenance systems.
• To manage building facilities, housekeeping, car park systems, security and safety in a most cost- efficient way.
• To be responsible on the training and development of the entire centre management team; either technical or non-technical staff.
• To manage the Vendors/Suppliers as per the requirement of FAL and MAL
• To manage the vendors, suppliers and other service providers to ensure efficiency and cost effectiveness.
• To understand the tender, FAL and MAL requirements before quotation is called and to recommend work to be awarded to successful service contractors for the services of Lift and Escalators, Sanitary disposal, Landscaping, Haulage of rubbish, Pest Control, Cleaning, Fire-Fighting system, Air conditioning system, Building Automation system, Public Address system, Automatic Glass Door system, Generator Set and etc.
• To understand the tender, FAL and MAL requirements before quotation is called for the supply of hardware and spare parts used for the maintenance of the mall.
• To verify claim/invoice submitted by suppliers/contractors.
• To implement strategies to optimize sustainable rental and occupancy rates. Such as
• To provide input on new and renewal leases with tenants together with Leasing team.
• To provide input on marketing and promotion activities of the asset to attract optimize footfall.
• To provide good client/customer service and manage all the complaints and suggestions of the clients or customers.
• To maintain good relationship with tenants, manage tenant fit out works, assets enhancement projects and manage all the feedback/complaints and ensure appropriate actions are taken.
• To check renovation plan submitted by tenants before approval is given.
• To manage and liaise with the relevant authorities such as TNB, JBA, DBKL, Bomba, Telekom, ST & Gas, JKKP and etc to ensure all required licenses are in place and renewed in a timely manner.
• Any other duties as assigned by the Management.

Requirement:-

Education & Qualification

• Candidate must possess a Degree or its equivalent in any fields preferably in Property/Real Estate Management/ Marketing/ Business Administration/ Finance/ Building Technology/ Engineering

Relevant Experience & Years of Service

• Minimum 10 years in property/building/shopping centre industry and minimum 4 years in a Management level.

Technical Skills & Professional Knowledge

• Familiarity in building/mall maintenance work and regulations

Competencies

• Ability to analyze and interpret financial reports, budgets, contracts and similar documents necessary to manage and operate a retail mall.
• Good communication and management skill especially in managing subordinates, consultants, and suppliers.
• Ability to adapt to a dynamic working environment.