Senior Chatbot Project Executive - Operations, Marketplace

Fresher

Job Description

Lead and manage digital transformation projects focused on chatbot unification, operational scalability, and user experience improvement.
Drive the planning, rollout, and adoption of new AI/chatbot features and backend systems for local market adoption.
Create rollout playbooks, progress trackers, and roadmaps to support scalable implementation.
Work cross-functionally with regional CS, Product, and Business teams to align priorities, identify blockers early, and deliver roadmap outcomes.
Track project KPIs and support data-driven decisions through structured reporting and insights.
Propose improvements for the continuous enhancement of Shopee's chatbot capabilities.

2-4 years of experience in project management, digital transformation, or strategy roles prior experience in the rollout of new IT or AI systems is a plus.
Strong project management and stakeholder engagement skills-able to drive alignment and execution across multiple teams.
Analytical mindset with comfort in using data (Excel, dashboards) to diagnose issues and evaluate impact.
Excellent communication and presentation skills in English and BM Mandarin is a plus.
Proactive, adaptable, and able to thrive in fast-paced, ambiguous environments.