Senior Client Coordinator

Key responsibilities

Coordination:

• Coordinate clients, country offices and the Kuala Lumpur delivery platform; maintain scope, compliance calendars, responsibilities and action trackers.
• Monitor deadlines, service levels, KPIs and deliverables; prepare dashboards, lead progress calls and support steering committees.
• Track budgets, country fees, billing inputs and scope changes; escalate risks and exceptions with recommended actions to the responsible manager.

GCR project transition management:

• Manage day-to-day mobilisation, knowledge transfer, readiness, go-live and stabilisation for assigned GCR transitions, under manager oversight.
• Maintain country transition plans, milestones, dependencies, responsibilities and risk logs; coordinate discovery workshops, process documentation and handovers.
• Coordinate data and system-access readiness, training and testing or parallel runs; obtain authorised go-live approval and protect compliance deadlines.
• Resolve or escalate early delivery issues and complete handover against agreed acceptance criteria. Technical review and local compliance sign-off remain with designated country professionals.

Governance role:

• Maintain standard procedures and track engagement acceptance, contracts and required approvals; escalate exceptions to authorised leaders.
• Improve reporting and workflows through standardisation, automation and knowledge sharing; support onboarding of new team members.

Digital improvement and responsible AI:

• Use firm-approved AI tools to support reporting, meeting summaries and process documentation. Validate outputs, retain human accountability and never enter confidential or personal data into unapproved tools.

Requirements

• Degree in Business, Project Management, Accounting, Finance or another relevant discipline, or equivalent professional qualification.
• Typically 2–5 years experience in project management, client facing projects, professional services, accounting outsourcing or SSC/GBS, including service transitions, onboarding or migrations. Multi-country coordination experience is important; APAC / Global exposure is an advantage.
• Strong organisational and planning skills are essential, with the ability to prioritise competing deadlines, track dependencies and maintain clear action plans. Strong stakeholder communication and problem-solving skills are required to collaborate across cultures and time zones.
• A strong sense of project ownership is key: take accountability for assigned projects and workstreams from planning through completion, proactively drive follow-up, anticipate risks and escalate issues promptly under manager oversight.
• Strong written and spoken English. Additional languages relevant to the client portfolio are an advantage.
• Strong Excel and PowerPoint skills; proficient in Word, Teams, Outlook and SharePoint. Power Query, Power BI, workflow tools or project management training are advantages.
• Practical generative AI awareness: clear prompting, source checking and understanding of accuracy, bias, confidentiality and human-review requirements. Coding is not required.

Forvis Mazars Asia Pacific Services Sdn Bhd is a Malaysia incorporated company and a member firm of Forvis Mazars, an international Advisory and Accountancy Group that operates as a single integrated partnership. Operating in over 100 countries and territories around the world, we draw on the expertise of more than 50,000 professionals to assist clients of all sizes at every stage in their development. FMAPS supports the business operations of Forvis Mazars member firms in Asia Pacific and beyond in the delivery of services to clients.