Senior Client Manager Employee Benefits

About the Role
Our client is seeking an experienced Senior Client Manager to manage and grow a portfolio of corporate Employee Benefits clients.

This role combines strategic client relationship management, benefits consulting and business development, with a focus on delivering tailored solutions, optimising benefits programmes and driving sustainable portfolio growth.

Key Responsibilities

• Manage and strengthen relationships with corporate clients, including HR, Finance and senior management stakeholders.
• Lead the end-to-end renewal process, including strategic planning, insurer negotiations, placement, implementation and ongoing servicing.
• Analyse claims experience, utilisation trends, loss ratios and premium movements to provide actionable insights and recommendations.
• Advise clients on benefits programme design, market benchmarking, cost optimisation and employee benefits enhancements.
• Prepare and present renewal proposals, portfolio reviews and strategic recommendations to key stakeholders.
• Oversee complex servicing and claims escalations, ensuring timely resolution and high client satisfaction.
• Support business development initiatives, including prospect meetings, tenders, proposals and client presentations.
• Identify cross-selling opportunities to strengthen client relationships and drive portfolio growth.
• Ensure adherence to regulatory requirements, internal policies, and service standards.
  
  

Requirements

• A minimum of 7 years of experience in employee benefits broking, consulting, or corporate client management.
• Strong knowledge in group insurance products, insurer relationships and market practices.
• Proven experience managing corporate accounts, renewals, insurance placements and insurer negotiations.
• Strong analytical capabilities, particularly in claims analysis, loss ratios, benefits benchmarking and cost management.
• Commercially driven, with experience supporting new business development and client acquisition.
• Relevant insurance or professional qualifications recognised in Singapore.
  
  

CW
Reg. No. R2199597
BeathChapman Pte Ltd
Licence no. 16S8112