Senior Client Servicing Executive (Account Management)

BLWN is a 360 marketing agency dedicated to helping brands connect with their audiences by communicating in ways people understand and value. As a Founding Board Member of the Strategic Asia Marketing Alliance (SAMA), BLWN leverages its deep expertise to create impactful marketing solutions. The agency is committed to transforming brand narratives while maintaining a keen understanding of global and regional market dynamics.

Role Overview

The Senior Client Servicing Executive (AM) plays a key leadership role within the client servicing team, bridging strategic thinking with day-to-day execution. This position requires a confident, proactive, and solutions-driven individual who can manage clients, guide internal teams, and ensure projects are delivered smoothly and effectively.

The role also focuses on strengthening client relationships and maintaining project momentum. A Senior Client Servicing Executive is expected to demonstrate sound judgment, professionalism, and leadership while upholding the agency's standards of service and collaboration.

Key Responsibilities

1. Client Relationship Management

• Be the primary point of contact for clients, fostering strong, trust-based partnerships.
• Understand client goals, challenges, and expectations, translating them into actionable project objectives.
• Maintain consistent, proactive communication to keep clients informed, engaged, and delighted.

2. Project Execution and Oversight

• Manage end-to-end project execution, ensuring all deliverables align with agreed-upon timelines, budgets, and quality standards.
• Collaborate seamlessly with designers, writers, and other creative teams to deliver top-notch results aligned with client expectations.
• Identify potential risks early, providing solutions to keep projects on track and avoid disruptions.

3. Presentations, Reporting, and Feedback

• Develop and present engaging project updates, proposals, and final deliverables to clients.
• Lead client meetings, effectively communicating key milestones, progress, and results.
• Gather and incorporate client feedback into future project planning to ensure continuous improvement.

Job Requirements

• Bachelor's degree in Marketing, Communications, Business, or a related field.
• 3-5 years of experience in account management, project management, or a similar role—ideally within a creative agency environment.
• Exceptional communication and interpersonal skills, with a natural talent for building rapport and maintaining long-term client relationships.
• Proven ability to manage multiple projects under tight deadlines with grace and precision.
• Strong attention to detail with superb organizational skills.
• Proficiency in project management tools (e.g., Slack, Trello, Google Sheets, Google Slides) and Microsoft Office Suite.
• Preferably from a creative agency background.

Here, you will find:

At BLWN, we might be small, but we're growing fast and furious! Join us, and you won't just be a cog in the machine you'll be a driving force in our rocket ship to success . If you're looking for a place where your work matters and you want to be part of something BIG from the ground up, welcome aboard. This is your golden ticket to be part of a creative journey that's going places.

What it takes to thrive at BLWN:

Technical Skills

Efficiency (Speed + Accuracy = The BLWN way)

Responsibility (We trust you, so trust yourself)

Multi-tasking Mastery

Taste (A good creative eye is always a plus, but hey, creativity is subjective, right)

Come for the experience, stay for the journey. Let's grow together at BLWN!