JobPurpose:
ToleadtheReceiptingTeaminmanagingend-to-endreceiptingoperations,includingthe approvalofjournalentries,transactionreconciliation,monitoringofunmatchedand undeterminedtransactions,andsupportforauditsrequirements.Therolealsoinvolves resolvingreceiptingissuesandmonitoringePaymentchannels,handlingadhoctasks,and participating in cross-functional discussions for system and process enhancements.
KeyResponsibilities:
Daily Operations s Review:
- Reviewandverifydailyreceiptinglistingspostedbyteammemberstoensure accuracy and completeness.
- Approvejournalentriesrelatedtopremiumreceipts,adjustments,and intercompany transactions.
- Performandoverseetransactionknockoffs(clearing)ofreceiptsagainst outstanding balances.
- Monitor and investigate unmatched and undetermined credit transactions, particularly those originating from ePayment channels, ensuring timely resolution and accurate allocation.
- Ensurereceiptsareprocessedinatimelymanner,supportingpolicyissuanceand financial integrity.
Issue Management:
- Actastheprimarypointofcontactforproductionissuesaffectingreceipting processes.
- CoordinatewithIT,Branches,andotherrelevantdepartmentstoresolvetransaction issues, system failures, or data mismatches.
- Implementrootcauseanalysisandcorrectiveactionsforrecurringproblems.
Ad Hoc Audit Support:
- Managead-hocrequestsfrominternalstakeholdersrelatedtoreceipts,journals,or reconciliations.
- Prepareandsubmitauditdocumentation,ensuringreadinessforinternaland external audits.
- Maintaindocumentationtosupportcomplianceandaudittrailrequirements.
Cross-FunctionalCollaboration:
- Participateincross-departmentdiscussionsfornewproductlaunches,system enhancements, and business process changes.
- Assessthereceiptingimpactofnewinitiativesandcoordinatesystemorprocess updates accordingly.
- Collaboratewithunderwriting,product,operations,andITteamstoensure seamlessintegrationofreceiptingrequirements.
TeamLeadership &Supervision:
- LeadandmanagetheReceiptingTeaminachievingdailyoperationalgoalsand service levels.
- Provideguidance,training,andperformancefeedbacktoteammembers.
- Promotebestpractices,accuracy,andaccountabilitywithintheteam.
System Enhancements & Process Improvements:
- Leadorcontributetoreceipting-relatedsystemenhancementinitiatives,including requirementgathering,UAT(UserAcceptanceTesting),anddeployment.
- Identifyopportunitiesforprocessingautomationandefficiencyimprovements.
- Implementstandardoperatingproceduresandstrengtheninternalcontrols.
Key Skills & Competencies:
- Strongknowledgeofreceipting,reconciliation,andfinancialoperationsinthe general insurance industry
- Abilitytoidentify,investigate,andresolveunmatchedandundeterminedcredits (e.g., HQ payments, ePayments)
- Attentiontodetailwithstronganalyticalandproblem-solvingskills
- Effectivecross-functionalcollaborationandcommunicationskills
- Teamleadershipandpeoplemanagementcapabilities
- ProficiencyinERPandcoreinsurancesystems(e.g.,Oracle,SAP)
Education s Experience:
- Bachelor'sdegreeinaccounting,Finance,BusinessAdministration,orrelatedfield
- 4-6yearsofrelevantexperienceinfinanceorreceipting,including1-2yearsina supervisory/team lead role
- Experienceingeneralinsuranceorfinancialservicesindustryispreferred
You are the heart & soul of Zurich!
At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right
We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.
Let's continue to grow together!
- Location(s): MY - Kuala Lumpur, MY - Remote Work
- Remote working:
- Schedule: Full Time
- Recruiter name: Taren Kaur
- Closing date:
