Role Overview

We are seeking an experienced Senior Commercial Card Product Manager to lead the design and launch of a Commercial Fleet Card Program.

The role is accountable for product strategy, proposition and commercial model design, business case development, portfolio P&L, credit and risk alignment, operating model readiness, partner system integration, governance, commercialization, and portfolio growth.

The successful candidate will work closely with various fleet ecosystem partners to integrate the Bank's card and payment capabilities into a compelling, commercially viable fleet card proposition for SME, commercial, and corporate customers.

ROLE MANDATE

Build the Bank's fleet card proposition from business case to launch, while orchestrating internal stakeholders and the external fuel partner.

Key Responsibilities

Product Strategy & Proposition Development

• Define and execute the Bank's fleet card product strategy, roadmap, launch plan, and growth objectives.
• Design customer value propositions for SME, commercial, and corporate banking segments, including product features, benefits, pricing, rebates, and usage propositions.
• Translate customer, market, and competitor insights into differentiated product requirements and prioritized capabilities.
• Prepare product papers, investment proposals, and governance submissions to support strategic and funding decisions.

Business Case Development & Portfolio P&L Management

• Lead the development of end-to-end business cases for the fleet card program and subsequent product enhancements.
• Build and maintain detailed P&L models covering card spend, revenue forecasts, interchange income, pricing, partner economics, client rebates, scheme incentives, credit costs, operating expenses, and investment requirements.
• Conduct scenario modelling, sensitivity analysis, break-even assessment, and return-on-investment analysis to support decision-making.
• Establish portfolio financial KPIs, monitor actual performance against the approved business case, and recommend actions to improve growth and profitability.

Fuel Partner & Commercial Model Management

• Serve as the Bank's primary product counterpart to the fuel, petroleum, energy, or mobility partner.
• Define the joint proposition, roles and responsibilities, commercial model, pricing, rebate structure, revenue-sharing arrangements, customer journeys, service model, and go-to-market plan.
• Ensure the Bank's card and payment capabilities integrate effectively with the partner-owned fleet management system.
• Establish partner governance, manage commercial dependencies, and drive timely resolution of cross-organization issues.

Program Delivery & Launch Management

• Lead end-to-end delivery of the fleet card program from concept through implementation and launch.
• Coordinate cross-functional teams across: Commercial Banking, Product, Technology, Operations, Risk, Compliance, Legal, Finance, Card Processors, Payment Network Partners
• Define issuer-side business requirements and oversee implementation of card program capabilities.
• Ensure successful integration between the Bank's card ecosystem and the partner's fleet management platform.
• Manage program governance, risks, dependencies, and executive reporting.

Portfolio Growth & Commercialization

• Develop the commercialization and go-to-market approach in partnership with sales, relationship management, marketing, and the fuel partner.
• Enable front-line teams through sales tools, product training, client engagement support, and clear product positioning.
• Drive customer acquisition, onboarding, activation, spend, utilization, retention, and portfolio profitability.
• Analyze customer behaviour and portfolio performance to identify growth opportunities and optimize the proposition.

Risk, Compliance & Governance

• Ensure the fleet card program complies with applicable regulatory, card network, credit, fraud, operational risk, legal, data, and internal governance requirements.
• Partner with control functions to establish appropriate policies, controls, monitoring, and escalation processes.
• Support audit, assurance, and regulatory review activities and ensure timely remediation of identified issues.

Required Qualifications & Experience

• Bachelor's degree in Business, Finance, Economics, Marketing, Technology, or a related discipline.
• At least 8 years of experience in product management, commercial cards, corporate cards, payments, transaction banking, or commercial banking, with meaningful experience in a senior product ownership role.
• Proven experience leading a card or payment product from concept through approval, build, launch, and commercialization.
• Strong understanding of commercial card products, issuer economics, portfolio management, payment networks, processing, and the end-to-end card lifecycle.
• Demonstrated ability to manage complex cross-functional programs and influence senior stakeholders across business and control functions.
• Strong commercial judgment, analytical capability, structured problem-solving, executive communication, and negotiation skills.

Preferred Experience

• Experience launching and managing Commercial Card, Corporate Card, Purchasing Card (P-Card), Travel & Entertainment (T&E), Fleet Card, or B2B payment solutions.
• Experience launching a co-branded card or partner-led fleet card program in collaboration with a fuel, petroleum, energy, or mobility company.
• Proven experience developing business cases and end-to-end P&L models for card or payment products, including revenue forecasting, portfolio profitability analysis, pricing strategy, rebate structures, and investment justification for new product launches.
• Experience developing strategic partnerships, co-branded payment products, and joint commercial or go-to-market models.
• Experience working with major card payment networks, card processors, and external technology partners.
• Familiarity with fleet payments, fuel card ecosystems, mobility solutions, merchant partnership models, and large-scale acceptance networks.
• Experience within Commercial Banking, Corporate Banking, Payments, or Transaction Banking environments.
• MBA or postgraduate qualification in Business, Finance, or a related discipline.