Job Description

Senior Consultant / Manager – ServiceNow AI Control Tower

We are looking for a Senior Consultant / Manager with hands-on experience in implementing ServiceNow AI Control Tower solutions, ideally from a professional services, consulting, or technology organisation.

Key Responsibilities

Lead/support end-to-end implementation and configuration of ServiceNow AI Control Tower.
Translate AI governance, risk and compliance requirements into platform workflows, controls and automation.
Configure AI use-case intake, inventory, risk assessments, control mapping, approval workflows, monitoring and reporting.
Integrate AI Control Tower with relevant ServiceNow modules and enterprise systems.
Work with AI Governance, Risk, Cyber, Technology and business stakeholders to translate requirements into platform solutions.
Support solution design, configuration, testing, deployment and user adoption.

Experience & Skills

5–10 years of relevant technology consulting / implementation experience.
Demonstrable hands-on experience with ServiceNow AI Control Tower implementations.
Strong understanding of the ServiceNow platform, workflows, integrations and GRC/IRM capabilities.
Exposure to AI governance, AI risk management, Responsible AI or technology risk is preferred.
Experience delivering implementations within large enterprises, preferably financial services or regulated industries.
Strong stakeholder management and ability to bridge governance requirements with technical implementation.