About The Team
- SPX Express Malaysia is looking for a corporate communications practitioner with strong writing, media relations and issues-management capabilities.
- This is a hands-on corporate reputation role. You will help develop external narratives, manage media engagement, prepare communications for sensitive issues and work with internal stakeholders to protect and strengthen SPX's reputation.
- The role would suit an agency-trained communications professional looking to move in-house, or an in-house practitioner with solid experience in corporate communications and reputation
Job Description
Corporate reputation and communications strategy
- Support the development and execution of SPX Express Malaysia's corporate communications and reputation strategy.
- Translate business priorities, operational developments and industry issues into clear and credible external narratives.
- Identify reputational opportunities and risks, and recommend appropriate communications approaches.
- Develop corporate messaging, narrative frameworks, proof points and communications plans.
- Support the positioning of SPX and its leaders on logistics, technology, operational resilience, workforce development and Malaysia's digital economy.
Issues and crisis communications
- Monitor emerging issues that may affect SPX's reputation and provide timely communications advice.
- Assess issues quickly, establish the known facts and identify potential stakeholder and media concerns.
- Develop response strategies, holding statements, media Q&As, internal briefs and stakeholder communications.
- Work with Operations, Legal, Human Resources and other teams to ensure responses are accurate, proportionate and coordinated.
- Support communications during operational incidents, service disruptions, workforce matters and other reputation-sensitive situations.
Writing and executive communications
- Draft and edit press releases, media statements, holding lines, briefing notes, speeches, talking points, opinion pieces and executive communications.
- Turn complex or technical information into concise, accessible and credible communications.
- Prepare senior leaders for media interviews, stakeholder engagements and difficult questions.
- Maintain high standards of accuracy, tone and consistency across corporate communications materials.
Media relations
- Build trusted relationships with business, mainstream, technology and industry media.
- Manage media enquiries, including those involving sensitive or rapidly developing issues.
- Identify strong earned-media opportunities that support SPX's corporate positioning.
- Develop interview angles, media pitches and background materials, and support company spokespeople.
Stakeholder counsel and coordination
- Serve as a trusted communications partner to internal stakeholders.
- Ask the right questions, challenge assumptions constructively and anticipate how decisions may be perceived externally.
- Coordinate communications across SPX, Shopee Malaysia and regional teams where required.
- Manage external communications agencies and partners against agreed strategic and quality expectations.
Requirements
- 4-6 years of experience in Corporate Communications, Public Relations, Corporate Affairs, or Reputation Management.
- Communications agency experience is highly preferred, particularly in corporate reputation, media relations, or issues and crisis communications.
- Excellent written English with strong drafting skills for press releases, media statements, Q&As, briefing notes, speeches, and executive communications.
- Proven experience managing media relations, handling media enquiries, and building relationships with journalists.
- Strong understanding of issues and crisis communications, with the ability to assess reputational risks and develop effective communication strategies.
- Strong stakeholder management skills, with experience collaborating across cross-functional teams and senior leadership.
- Able to work independently, manage multiple priorities, and make sound decisions under pressure.
- Proficiency in Bahasa Malaysia and/or Mandarin is an added advantage.
- Experience in logistics, e-commerce, technology, or other fast-paced industries is a plus.
What Makes You Successful
- Strong critical thinking and sound judgment in managing complex or sensitive issues.
- Excellent writing skills with the ability to produce clear, accurate communications with minimal revisions.
- Calm, practical, and solutions-oriented in high-pressure situations.
- Able to balance business objectives with reputational considerations.
- Builds trusted relationships with internal stakeholders, senior management, and external media.
Additional Capabilities
Experience supporting corporate events, executive social media or other digital communications would be useful, but these are secondary to corporate communications, writing, media relations and issues-management capability.
