Senior Customer and Country Support Manager – Trade Compliance

DHL Express (Malaysia) Sdn Bhd

Malaysia, Selangor

7-9 Years

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Job Description

Overall Role Purpose

This role is a key role in the Global Trade Compliance team. The remit will cover 20-25 countries in the relevant region, and will have the responsibility for the following:

Lead trade compliance with Global SOP and the applicable legal standards.< /li>
Manage and be accountable for the implementation of appropriate processes and controls in the country organization made to ensure full compliance with sanctions and other trade compliance regulations
Oversee and support all trade compliance activities in conjunction with the country, regional and global organization
Continuously improve Denied Party and sanctions screening processes and procedures in the country organization

Key Responsibilities

Stakeholder External

Functionally lead the trade compliance management for the countries in his/her geographic area of responsibility
Engage with customers where required in his/her area of responsibility supporting them with the implementation of sanctions compliance program,ensuring full adherence to DHL sanctions compliance and other trade compliance standards and procedures

Stakeholder Internal

Proactively formulate ways to enhance compliance with DHL sanctions and export control program in the country organization and manage the implementation of appropriate processes and procedures to ensure highest level of compliance
Fictionally lead the execution of the relevant parts of the sanction, export control and other trade compliance programs within the geographic field or responsibility for this role
Support, train and advise DHL staff in the country organization in all trade compliance matters
Support the Denied Party screening and Sanctions screening managers in investigating sanctions breaches in the countries under this role's responsibility
Engage with countries SMT to ensure country trade compliance liasons/managers obtain the required support for the execution of sanctions and export control operations and compliance in the country
Manage execution of the Trade Compliance operations as per Global SOP standards within his/her geographic area of responsibility
Influence country Sales, CS and OPS activities to include proper controls ensuring compliance with sanctions and export control programs
Provide trade compliance updates to the countries to maintain highest level of awareness and engagement at all levels
Engage with commercial departments on country (e.g. KAD) and region (e.g. CSI, MNC) level promoting the use of DHL Trade Compliance program and BDP's as unique selling point

Process

Implement DHL Express sanctions and export control program in the countries in his/her geographic area of responsibility
Lead investigation of sanctions/export control breaches in the countries under his/her responsibility to identify root-cause and support the country organization in implementing proper corrective actions to prevent reoccurrences

People Management

Able to exercise functional authority
Able to positively influence decisions taken by Country Managers and other country SMT members

Skills & Responsibilities

Bachelor'sdegree, preferable in international law, international business administration a plus
7 years in the field of Trade Compliance and/or in the Express Industry
Strong interpersonal skills, excellent negotiation skills with high ability to influence decision making
Excellent communication skills
Ability to manage in a matrix environment, without clear hierarchical lines
Strong problem solving and analytical skills
Attention to detail
Ability to work under pressure
High capability to work in multi-national team, sensitive to cultural differences
Willingness to travel (up to 70%)
Fluency in written and verbal English
Self-motivated, high degree of independence
Fast learner - proven ability to learn quickly and implement new knowledge
Familiarity with US and EU Sanctions and export control regulations and the screening process - significant advantage
In depth knowledge of Express operations process - significant advantage
Strong organizational skills

More Info

Job Type:

Permanent Job

Industry:

Logistics /Courier /Freight /Transportation

Function:

Global Trade Compliance

Employment Type:

Full time

About Company

DHL Express (Malaysia) Sdn BhdJob Source: careers.dhl.com

DHL is a German logistics company providing courier, package delivery and express mail service, which is a division of the German logistics firm Deutsche Post. The company group delivers over 1.6 billion parcels per year. DHL Express is market leader for parcel services in Europe and Germany's main Courier and Parcel Service.
The company DHL itself was founded in San Francisco, United States, in 1969 and expanded its service throughout the world by the late 1970s. In 1979, under the name of DHL Air Cargo, the company entered the Hawaiian islands with an inter-island cargo service using two DC-3 and four DC-6 aircraft. Adrian Dalsey and Larry Hillblom personally oversaw the daily operations until its eventual bankruptcy closed the doors in 1983. At its peak, DHL Air Cargo employed just over 100 workers, management and pilots.

Job ID: 142320589

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