Senior Customer Quality Engineer (Penang)

• Join a Global Industry Leader
• High Visibility & Regional Exposure
  
  

About Our Client

Our client is a well-established multinational manufacturing organization with a strong presence across Asia, Europe, and the Americas. They provide advanced manufacturing solutions for leading technology companies spanning semiconductor, industrial, power, networking, cloud, and data centre applications.

Job Description

• Serve as the primary quality focal point for key customer accounts.
• Manage customer quality issues, escalations, and complaint investigations.
• Lead root cause analysis using methodologies such as 8D, 5 Why, Fishbone, and FMEA.
• Drive corrective and preventive actions (CAPA) to prevent recurrence of quality issues.
• Coordinate with Manufacturing, Process Engineering, Supplier Quality, and Program Management teams to resolve customer concerns.
• Monitor quality performance metrics and develop improvement plans.
• Support customer audits, quality reviews, and business review meetings.
• Ensure compliance with customer-specific requirements, ISO standards, and internal quality procedures.
• Participate in new product introductions (NPI) and product transfer activities from a quality perspective.
• Build strong customer relationships by providing timely communication and technical support.
  
  

The Successful Applicant

• Degree in Engineering or a related technical discipline.
• Proven experience in Customer Quality or Quality Engineering within the electronics or semiconductor manufacturing industry.
• Fluent in Mandarin and English to support customer and stakeholder communication.
• Strong knowledge of quality tools and methodologies such as 8D, RCA, CAPA, FMEA, and SPC.
• Experience managing customer complaints, quality escalations, and corrective action initiatives.
• Background in power electronics, power supply, power conversion, or data centre products will be highly advantageous.
• Strong communication, problem-solving, and stakeholder management skills, with the ability to thrive in a fast-paced manufacturing environment.
  
  

What's On Offer

• Competitive remuneration package with performance-based incentives.
• Opportunity to work with globally recognised technology customers.
• Exposure to advanced manufacturing technologies and next-generation products.
• Regional and international career progression opportunities.
• Collaborative and innovation-driven working environment.
• Comprehensive employee benefits and training programs.
  
  

Quote job ref: JN-102026-7118047