Senior Customer Service Executive

-Handle customer enquiries, requests, and complaints in a professional and timely manner.

-Coordinate and process customer orders from order confirmation through delivery.

-Monitor order and delivery status and follow up on any delays or issues.

-Coordinate closely with internal departments to ensure smooth order fulfilment and delivery.

-Maintain accurate records of customer orders, enquiries, and complaints.

-Prepare regular reports on orders, deliveries, customer enquiries, and related activities.

-Provide timely updates to customers and internal teams regarding order and delivery status.

-Support day-to-day customer service and order coordination activities.

MUST TO HAVE:

-Min 5 years proven experience in customer service/sales support/order coordination, including handling customer enquiries and complaints as well as order processing and delivery coordination.

-Strong and effective communication, coordination and follow-up skills with customers and internal departments.

-Good organizational skills with strong attention to detail.

-Able to prepare accurate reports and maintain proper documentation.