Job Description
THE FUTURE IS WHAT WE MAKE IT.
Senior Customer Success Manager – Software (APAC)
Kuala Lumpur, Malaysia
Start your career by making an impact and real connections with some of the most meaningful challenges around. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers, and doers who are changing the future.
Make the Best You.
Working at Honeywell is not just creating incredible things. You will collaborate with top minds, grow through continuous learning, and benefit from an inclusive environment that rewards performance and celebrate achievements.
Join Us and Make an Impact.
As a
Senior Customer Success Manager – Software (APAC) here at Honeywell, you are the primary driver of software value realization for your assigned accounts. You own the full post-sale relationship — from onboarding through renewal, expansion, and co-innovation — with a clear mandate to grow Annual Recurring Revenue (ARR) by ensuring customers continuously extract measurable business value from their software investments.
Key Responsibilities
- Develop and maintain a Customer Value Plan for every assigned account
- Conduct structured Quarterly Business Reviews anchored on delivered outcomes
- Translate customer operational KPIs into software adoption strategies
- Drive customer co-innovation engagements.
- Convert upgrade projects and legacy maintenance into subscriptions
- Grow ARR via scope expansion and tier upgrades
- Own renewal pipeline with >90% renewal target
- Identify upsell and cross-sell opportunities
- Track Net Revenue Retention (NRR)
- Monitor utilization and benefit delivery
- Maintain monthly Customer Health Score
- Develop recovery plans for at-risk accounts
- Position upgrades as capability expansion
- Provide structured feedback to Product and Sales
- Track customer capital plans and digital initiatives
- Develop deep vertical-specific business knowledge
Key Experience & Capabilities
- 3–8 years in enterprise or industrial software roles.
- Ability to quantify and communicate ROI.
- Experience with subscription and recurring revenue.
- Familiarity with industrial operations.
- Track record of renewals and expansion.
We Prefer
- Excellent communication - both verbal and written, including the ability to hold C-level customer conversations that drive business for both parties and move the relationship forward.
- A strong commitment to safety and a safe working environment.
- Ability to develop and maintain strategic customer relationships.
Who We Are
The Future Is What We Make It at Honeywell. From sustainable aviation fuel and life-saving healthcare sensors to collaborating on every NASA space mission since the 1950's, over 100 years of innovation has always been driven by an investment in our people. Learn more about Honeywell: https://www.youtube.com/watchv=CG-rmG0eKLk
Discover More
Our focus at Honeywell is innovation that drives business, improves the bottom line and creates solutions for our customers and communities around the world. There's a lot for you to discover. Our solutions, our case studies, our #Futureshapers, and so much more.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
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About Us
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.
