Job Description:
- Plan, develop, implement and improve operations process and guidelines to dealers.
- Window person between dealer and GWM in terms of operations.
- Ensure all dealers adhere to the operations process, guidelines and policies.
- Monitor operations efficiency and productivity in terms of process, customer service, spare parts, technical and warranty.
- Lead and guide dealer with the best practices and processes in order to meet the highest level of customer satisfaction.
- Conduct audit and analyze dealer operations compliance for improvement action plans.
- Prepare and conduct dealer operations meeting with dealer management on a monthly basis.
- Develop improvement activity towards service efficiency & brand image for Aftersales.
- Actively analyze current market situation and/or competitors activities, subsequently make effective proposal for action plans.
- Conduct vendors/suppliers selection, proposal and evaluation for any Aftersales related activities.
- Representative on new model launch for Aftersales by developing strategy, plan and assist on new model launch.
- Prepare and analyze Aftersales dealers business performance report and propose area of improvement activities.
Requirements:
- Candidate must possess at least Degree in Project/ Management/ Engineering or equivalent.
- Required languages : English, Bahasa Malaysia, we are also seeking candidates proficient in Mandarin to better serve our Mandarin-speaking clients.
- At least 3 year(s) of working experience in the related field is required for this position.
- Preferably with working experience in automotive industry.
- Excellent oral and written communication & negotiation skills.
- Intermediate or advanced Microsoft Office skills.
- Applicants must possess a valid driving license for regular travelling.
- Applicants must be willing to work in Kuala Lumpur.
- Full-time position.
All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.
We regret that only shortlisted candidates will be notified.
