Your IT Future, Delivered

Senior DevOps Engineer - Identity and Access Management

With a global team of 5600+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. All our locations have earned the #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.

Digitalization. Simply delivered.
At IT Services, we are passionate about technology. Our Smart Connect Identity and Access Management (IAM) team is continuously expanding. No matter your level of DevOps Access Management proficiency, you can always grow within our diverse environment.

#DHL #DHLITServices #GreatPlace #IAM

Grow together
As a Senior DevOps Engineer (IAM), you help keep IAM services stable across HR systems, the Shared Data Hub (SDH), Microsoft Entra ID, and Smart Connect (Staffbase). You support user provisioning and identity lifecycle processes (onboarding, changes, offboarding) based on established data flows.

You focus on monitoring and operational analysis, helping to observe, troubleshoot, and analyze IAM behavior in Staffbase, Entra ID, and SDH to detect issues early (access, data quality, personalization).

You support API-based IAM integrations (REST/SCIM) by analyzing identity data flows and ensuring existing interfaces run reliably. Automation, web tools, and scripting are used for monitoring, analysis, and recurring operational checks.

You help operate user and conditional (attribute-based) groups in Smart Connect and support investigations into authorization, content visibility, and Single Sign-On (SSO). You also maintain operational documentation, runbooks, and troubleshooting guides to ensure transparent, stable operations.

Ready to embark on the journey Here's what we are looking for:
You have initial experience in IT operations, DevOps, IAM, or application support and are keen to understand how identity-centric platforms run on a scale. You enjoy working close to production and ensuring stable, secure, performant, and compliant operations.

You understand identity-related data flows across systems and how HR/IT data is synchronized via existing interfaces (e.g., SDH and Entra ID through identity platforms into Smart Connect (Staffbase)). Monitoring and analyzing these flows-especially data quality, security, and platform behavior-is a key part of the role.

Knowledge of GlobalOM, Job Career Architecture, and Location Factory is a strong plus.

You have a solid foundation in Microsoft Entra ID and Active Directory provisioning, and how identities and entitlements are synchronized across systems. You help ensure these mechanisms run correctly and that identity data remains consistent.

You are familiar with Single Sign-On (SSO) and how authentication and authorization support security and smooth user experience. You contribute to analysis and troubleshooting of SSO-related issues.

You are comfortable with API-based integrations (REST/SCIM) and operational monitoring, analyzing system behavior as needed. Scripting and automation support recurring checks, operational analysis, and data adjustments.

You work independently, prioritize effectively under pressure, and collaborate across regions in a multinational setup. Very good English is required basic German is an advantage.

An array of benefits for you:

• Hybrid work arrangements to balance in-office collaboration and home flexibility.
• Outpatient (unlimited) and inpatient medical coverage for employees.
• Personalized flexi benefit plan for you and your family.
• Choose any day off from earned public holidays, including Saturdays and ad-hoc holidays to spend with your loved ones.
• Modern offices with free parking space.

Great Team
You'll work on the internal DHL Smart Connect platform-DHL's digital entry point for 670,000 employees. You'll join a diverse, global DevOps team working end-to-end in an agile Scrum setup within the broader HR Employee Experience tribe, delivering secure and scalable workplace cap abilities.

Modern web technologies and Generative AI are part of the Smart Connect ecosystem. With a strong, multinational team, we focus on measurable improvements and continuous learning-building solutions that create value for the DHL Group and strengthen Smart Connect as a competitive advantage at scale.

Our purpose: connecting people and improving lives - and we'd love you to grow with us on that journey.

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other protected characteristic.