Senior Endpoints and Office Productivity

Job Brief:

This role focuses on provisioning, configuring, and supporting Windows and Mac endpoints to ensure a secure and efficient IT environment for end‑users. It includes managing user access via Active Directory and MS365, installing productivity and security software, and resolving hardware, software, and basic network issues. The individual serves as the SME for endpoint management, maintains inventory and documentation, and ensures IT security best practices are followed. They also collaborate with internal teams and vendors to meet SLAs and explore new technologies that can enhance office productivity.

Job Responsibilities:

• Provisioning, Setup, and Configuration of Endpoints (Windows / Mac) for OS and permitted company applications for end-users
• Utilize common enterprise software like Microsoft AD and other systems to provision, new users, with requisite office productivity software according to role
• Respond to assigned Request Management/Incident Management tickets in a timely manner with good customer satisfaction
• Troubleshooting, diagnosing, and resolving hardware, software, and systems issues together with members of the Infrastructure, Cloud and Security Team
• Monitoring performance metrics to ensure SLAs are kept
• Forecasting usage of resources to ensure enough capacity for future use
• Maintain inventory of usage for the above hardware and software
• Manage disposals for eol items
• Create and Maintain relevant documentation including guides and troubleshooting guides for end-users.
• Ensure that security best practices are followed
• Act as an SME for Endpoints and Office Productivity
• Explore the latest IT technology for potential usage for office productivity.

Job Requirements:

Education/Certifications

• Bachelor's degree in computer science, Engineering, Information Technology or extensive field experience in lieu.

Experience

• Min 2 years of experience
• Hands-on experience the following:

1. Installation and Configuration of Microsoft Windows desktops/notebooks
2. Installation and Configuration of Apple Mac desktops/notebooks a plus
3. Installation and Configuration of endpoint productivity software such as Microsoft Office, Microsoft Teams, and Adobe Sign
4. Installation and Configuration of endpoint security software such as antivirus, DLP, and PAM.
5. Working Knowledge of Microsoft Active Directory Authentication and User Management
6. Working Knowledge of Microsoft Exchange and MS365
7. Working Knowledge of extracting and generating reports from the above software
8. Working Knowledge of basic networking including WIFI access points and basic network troubleshooting
9. Support end-users working together with external vendors if necessary
10. Ability to do basic troubleshooting to solve user issues
11. Ability to create accurate documentation including operational documents such as Change Requests and Reports

• Act as an SME for endpoints and office productivity software
• Secondary ability to perform server system administration (Windows and/or Linux) a strong plus
• Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources.
• Good communication skills written and spoken
• Good interpersonal skills in dealing with different people of different roles and responsibilities
• Good analytical and problem-solving skills including the ability to visualize and plan troubleshooting steps.
• Ability to work collaboratively with other parties towards a common goal

Diversity & Inclusion Commitment

The Company is committed to providing equal employment to all individuals regardless of their race, colour, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status or any other characteristic protected by applicable laws.

We try make sure everyone has a fair chance to work with us, no matter where they're from or who they are. We believe having different kinds of people on our team makes us better and more creative. Our friendly environment is all about treating every person with respect and making sure everyone's ideas count. We want people from all all walks of life to apply and be part of our mission to create a place where everyone is welcome and valued.