Senior Engineer, Customer Quality

Position Overview

The Senior Engineer, Customer Quality is responsible for managing customer quality performance and ensuring products meet company, customer, and applicable industry requirements. The role covers customer quality issues, root cause analysis, corrective actions, NPI support, and continuous quality improvement, while working closely with customers and cross-functional teams to reduce defects, manage quality risks, and improve customer satisfaction.

Responsibilities

• Implement and maintain customer quality requirements and standards in accordance with company, customer, and applicable industry requirements.
• Monitor customer quality performance using KPIs such as customer PPM, defect rates, RMA/complaint trends, and corrective action effectiveness, and recommend improvement actions.
• Manage customer quality issues through containment, root cause analysis, 8D/CAPA, corrective actions, and effectiveness verification to ensure timely and sustainable resolution.
• Assist with customer quality investigations, evaluate product and process risks, document findings, and follow up on corrective actions.
• Provide quality engineering support for new product introduction and customer qualification, including review of specifications, FMEA, control plans, inspection criteria, and reliability/qualification results.
• Work closely with Engineering, Manufacturing, Supplier Quality, Sales, and customers to resolve quality issues, communicate requirements, assess risks, and implement corrective actions.
• Identify opportunities to improve product and process quality, and participate in initiatives to reduce defects, customer complaints, recurring issues, and overall customer quality risks.

Requirements

• Bachelor's degree in Engineering (Electrical, Electronics, Mechanical, Manufacturing, or related technical field); Master's degree is preferred.
• Minimum 5–8 years of experience in customer quality, quality engineering, or manufacturing quality, preferably in semiconductor, optoelectronics, RF, high-speed interconnect, or electronics industries.
• Strong understanding of Quality Management Systems and quality standards such as ISO 9001, IATF 16949, or AS9100.
• Experience in customer quality management, failure analysis, FMEA, control plans, and corrective actions, with proficiency in 8D, CAPA, root cause analysis, and problem-solving methodologies.
• Good knowledge of statistical process control (SPC), quality tools, and data analysis, with strong communication and cross-functional collaboration skills; experience working directly with customers in China and/or internationally is preferred.