Senior Enterprise Technology Engineer

Key responsibilities include:

• Provide technical support, troubleshooting, and operational maintenance for enterprise retail applications and technology platforms.
• Manage incidents, service requests, problem tickets, and change activities in line with IT service management (ITSM) processes.
• Ensure system stability, governance, synchronization, and operational readiness across supported environments.
• Support retail technology platforms including Point-of-Sale (POS) systems, inventory management solutions, retail computing devices, LSC systems, and related business applications.
• Collaborate closely with Digital Operations Specialists, retail site teams, HQ stakeholders, marketing, pricing, and inventory management departments.
• Participate in knowledge transfer and transition activities as part of ongoing support team expansion and operational improvements.
• Work with regional and global technology teams to ensure service continuity and resolution of business-critical issues.
• Contribute to major incident management and occasional after-hours support when required.