To lead, resolve and manage all aspects of disputes and ageing (more than 90 days) with customers and internal stakeholder. This including resolve dispute settlement, reporting, data analysis, dispute management & prevention and business process changes/updates.
To monitor financial and operational metrics, work with other departments to identify gaps in disputes and collections management, and to implement best practices and process improvement to close the gaps.
To monitor disputes and collections management with customers. This includes working file, dealing with various internal and external stakeholders, and assist KAM preparing responds letter to customer.
To monitor disputes and error in EASI, to understand the issue, and monitor progress until completion of problem in e-solver.
Work closely with Operation & Engineering for dispute related.
To lead and negotiate settlement of billing disputes with customers.
To lead and monitor all site data hygiene related (site ownership/site structure type) including to claim back disputed sites and/or to engage in negotiation of sites disputed between edotco and MNOs/other NFP this includes travelling to sites, organizing meeting on site to confirm equipment and site ownership legitimacy.
To monitor ongoing site audits and work closely with internal from various departments especially Operations and Digital Acceleration team.
Key Accountabilities
Custodian of Billing Dispute Management process
Collection of accounts receivable for EDOTCO from external clients
Establish relationship with external clients.
Achieve collection measurements and resolve dispute negotiation with customer
To develop corrective action plan with respective stakeholder to reduce AR Dispute
Updating the AR collection with Customer information
Forecasting expected cash collection
Dispute identification and initiation
Late Payment Fees control and production
Delinquent Account identification and management
Distressed Account identification and management
Interfacing with Consolidated Statement Facility in applicable countries
Initiate refund, write-off and credit write up per process.
Requirement
Bachelor's degree in finance
Ability to work in very robust, highly demanding, and high energy environment
Ability to work across diverse cultures and diverse employee population
Willing to travel, as and when required
Business and financial analysis, reporting writing, power point and presentation
Good communication skills
Personal traits; Positive, Passionate, Collaborative, A self-starter, Ability to perform under pressure in a challenging environment and A team player
