(Senior) Executive Assistant, Diagnostics

Brief Summary

Join a dynamic team to provide essential administrative support in a medical environment, focusing on efficiency and service excellence.

Responsibilities

• Manage and coordinate appointments for Breast Imaging while addressing patient inquiries via phone and email within defined turnaround times. Prepare and organize patient information using Microsoft Excel for radiologist reporting. Track and follow up on cases requiring recall or further investigation, including preparing patient discharge and assessment letters. Maintain accurate patient case records across relevant systems throughout the care continuum, from referral to case completion. Ensure compliance with PDPA standards regarding the storage of patient records and films, with precise indexing for retrieval. Collaborate effectively with Radiographers and Radiologists to enhance operational support and workflow efficiency in Breast Imaging services. Provide operational support for Breast Imaging initiatives, ensuring adherence to established protocols and service standards. Initiate Purchase Requisitions (PRs) for medical supplies in line with procurement policies and monitor their utilization. Maintain accurate inventory records for medical consumables and supplies, working closely with Radiographers to ensure optimal stock levels.

Requirements

• Diploma holder or higher preferred. Minimum of 2 years of relevant administrative experience in a healthcare or customer service setting is advantageous. Proficient in Microsoft Office applications, especially Microsoft Excel, with a capacity to learn and adapt to relevant digital systems. Strong interpersonal and communication skills with a focus on patient-centric service and stakeholder engagement. Highly meticulous and organized, demonstrating significant attention to detail in processes and record management. Ability to work independently with a proactive sense of ownership and accountability in achieving operational outcomes.