Senior Executive, Commercial Operations

Job Description

YOUR ROLE AS A:

As a Senior Executive, Commercial Operations, you will play a critical role in driving operational excellence across hotel onboarding, flight + hotel operations, system workflows, and compliance processes. You will act as the bridge between Commercial, Product, Tech, Finance, and Customer Happiness teams to ensure seamless execution, strong hotel performance, and continuous process optimisation.

Key Responsibilities

Hotel Onboarding & Performance :-

• Hotel onboarding, rate renewals, allotment closeouts, and content readiness

• Hotel ranking boost for top hotel or during campaign

Hotel Operations :-

• End-to-end Flight + Hotel ops (failed bookings, rebooking logic, backend fixes)

• VCC investigations (transaction, payment flow, system log analysis)

• Hotel backend & extranet ops support (setup, configuration, workflow issues)

Cross Team & Improvements :-

• Cross-team coordination with Product, Tech, Finance, and Customer Happiness on system-level resolutions

• Process improvements across ops workflows, alerts, and reporting

Compliance :-

• Content audits & data validation

• SOPs and training materials for ops standardisation

GET TO KNOW Wano:

Wano is Capital A's B2B travel distribution powerhouse, uniting airline, hotel, and travel content into one seamless platform for partners across ASEAN and beyond.

GET TO KNOW US:

Our story begins in 2001 with a dream, two planes and a 40 million ringgit debt. You'll know us as the Now Everyone Can Fly airline (if you don't, we're definitely older than you).

Today, we're more than just an airline. We're Capital A - a world-class brand that wears many hats. Our mission is to connect people and transform lives in Asean.

Above all, we're Allstars. We believe in the unbelievable and we dare to dream. We also believe in celebrating all individuals. So no matter your culture and background or if you prefer aisle seat to window seat, we're excited to have you onboard.

We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.

Search Firm Representatives - AirAsia does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.