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KEY ACCOUNTABILITIES AND RESPONSIBILITIES 1. Receive automated hot alerts via email for detractors. 2. Consolidate relevant information from hot alerts into an Excel file. 3. Perform checks on LA and consult with functional leads to determine if any actions are being taken, and assess whether a callback is required for each case based on pre-determined criteria. 4. Make calls to address 5. Update the Excel file with: General feedback and comments and feedback requiring further action, forwarding it to relevant functional leads for follow-up. 6. Share the consolidated Excel file with the Insights team bi-weekly. 7. Uphold a high level of professionalism and empathy in all customer interactions. 8. Adhere to company policies and procedures during customer interactions. 9. Any ad hoc tasks that support the department's success in customer service delivery. QUALIFICATION AND EXPERIENCE |
EPS is a multiple award-winning professional Recruiting and Outsourcing specialist servicing customers and business partners in the Asia Pacific region.
For over two decades now, EPS mission is to be a leading one-stop Recruitment & Outsourcing service provider by offering innovative and cost effective solutions. With operations in the APAC region, EPS is reputed to bring high value-added and integrated services to our clients leveraging on our talented professionals, advanced technologies and our technical know-how. EPS prides itself in providing the highest level of services to the full satisfaction of both our clients and candidates.
Job ID: 129426483
