Job Summary
To coordinate and manage all tenant fit-out activities in the shopping mall, ensuring compliance with mall regulations, authority requirements, approved designs, and GreenRE / sustainability standards.
The incumbent will liaise with tenants, contractors, consultants, and internal departments (Leasing, Marketing, Operations, and Security) to ensure smooth handover, fit-out execution, operational readiness of premises, and support Mall upgrading and enhancement projects, while enforcing energy efficiency and sustainability requirements at the tenant lot level.
Key Responsibilities
- Tenant Fit-Out Coordination
- Conduct fit-out meetings with tenants and contractors to familiarize them with:
▪ Site conditions
▪ Mall rules and regulations
▪ Authority requirements and approvals
- Work closely with internal departments (Leasing, Marketing, Operations, Security) on:
▪ Prospective tenants and upcoming openings
▪ Tenant fit-out schedules, handover dates, and special requests
▪ Outgoing tenants and vacant possession handovers
- Conduct proper handovers of premises to new tenants and manage opening and vacant possession from outgoing tenants.
- Provide tenant and contractor information to relevant departments for smooth coordination and support.
- Design & Drawing Review
- Review architectural drawings, M&E drawings, and interior design concept submissions.
- Highlight any design or compliance concerns and propose best practices.
- Guide tenants in refining retail shop designs and concepts to align with Mall theme, brand identity, and sustainability requirements.
- Coordinate with Facilities/Operations department to ensure tenant M&E submissions are approved and resolve technical issues (e.g., electrical, air-conditioning, sprinkler systems).
- Documentation & Compliance
- Ensure all required documents are in place prior to handover and commencement of works, including:
▪ Approved concept and M&E plans
▪ Insurance coverage
▪ Work schedules and permits
- Monitor fit-out progress and work with Security & Safety teams to ensure renovation complies with:
▪ Approved submissions
▪ Material usage standards
▪ Safe construction methods
▪ Accurate as-built documentation
- Assist Operations in follow-up matters such as work permits for works within tenant outlets.
- Project & Upgrading Support
- Collaborate with Project team, consultants, engineers, suppliers, and contractors for Mall upgrading and enhancement projects.
- Provide technical and operational support during renovation projects to ensure timelines, quality, and safety standards are met.
- GreenRE / Sustainability Compliance (Tenant Lot Level)
- Ensure new tenant fit outs comply with GreenRE and energy efficiency requirements.
- Advise tenants and contractors on:
▪ Energy-saving lighting and electrical systems
▪ HVAC efficiency and load optimization
▪ Sustainable materials and construction methods
▪ Water efficiency and waste reduction
- Review tenant design and M&E submissions to confirm alignment with GreenRE / sustainability standards.
- Assist Management in monitoring tenant compliance during construction and handover, including verification of as-built installations.
- Support preparation of documentation for GreenRE certification, energy audits, or sustainability reporting.
- Promote awareness of environmental responsibility and energy efficiency among tenants, contractors, and internal teams.
- Operational Support & General Duties
- Support Operations team in any tenant-related matters as assigned by HOD.
- Work collaboratively with internal teams to resolve issues affecting tenants and Mall operations.
- Be available to work after office hours, night duty, weekends, or public holidays as required to ensure tasks and projects are completed efficiently.
- Perform any other duties assigned by management from time to time.
Key Requirements
- Diploma or Degree in Architecture, Interior Design, Civil / Mechanical / Electrical Engineering, or equivalent.
- Minimum 5 years of experience in fit-out coordination or project management, preferably in commercial or retail developments.
- Knowledge of building regulations, authority requirements, safety, and sustainability standards (GreenRE preferred).
- Ability to review architectural and M&E drawings and provide constructive feedback.
- Strong project coordination, time management, and stakeholder communication skills.
- Computer literate (MS Office, AutoCAD, project management tools).
- Able to work independently and in a team, with flexibility for after-hours work.
- Knowledge of Mall operations, tenant requirements, and safety compliance is preferred.
