Attend to customers enquiries and provide clear information on the services and facilities of the organization promptly.
Attract potential customers/residents by analyzing customers needs and suggesting or providing additional information about other products and services available.
Contact the guest/residents upon receiving confirmation to provide information on their check in and check out.
Provide personalized service when checking in the guest/residents, provide a tour around the facility (where required) and take note on any preferences or special request provided by the guests/residents
Monitor guests financial profiles in the PMS system to ensure that all charges are captured and updated accordingly on a daily basis and follow up with guests on their payment status periodically on a monthly basis to ensure all charges are settled during the guests/residents check out.
Address all guests/residents feedback promptly and professionally and be sensitive to the patients state of emotions when attending to the customers/residents.
Resolve product / service complaints and documents all processes.
Offer personalized service and assistance to VVIPs/VIPs, assist with their logistics and support the checking on all rooms and amenities before their arrival
Job Requirements:
Diploma or Degree in Hospitality Services, Hotel Management or Customer Service-related field
Minimum 2-3 years working experience in a hospitality setting, with direct contact with patients/customers is an advantage
Certification in Customer Service will be an added value
Computer literate in Microsoft Office (Word, Excel & PowerPoint)
Effective with verbal and written communications, patience, emotional stability and empathy
