Job Purpose
To manage end-to-end employee services covering workforce administration, industrial relations, employee engagement, and development initiatives. This role ensures operational excellence, compliance with labor laws, and a positive employee experience throughout the employee lifecycle.
Key Responsibilities
1. Workforce Administration & Employee Lifecycle
- Manage administration for local employees, foreign workers, and expatriates, ensuring full compliance with statutory and documentation requirements.
- Oversee employee lifecycle processes including onboarding, confirmation, transfers, and retirement.
- Ensure accurate and timely updates in HR systems and employee records.
2. Industrial Relations & Case Management
- Handle disciplinary actions, misconduct investigations, and employee grievance cases.
- Support Performance Improvement Plan (PIP) processes and provide advisory to line managers.
- Ensure all IR matters are managed in accordance with labor laws and company policies.
3. Employee Engagement & Experience
- Plan and execute employee engagement initiatives, events, and CSR programs.
- Manage employee engagement surveys and track action plans for continuous improvement.
- Promote a positive workplace culture and enhance overall employee experience.
4. Onboarding & Employee Integration
- Coordinate and conduct onboarding and induction programs for new hires.
- Ensure smooth employee integration and alignment with company culture and values.
5. Training & Development Coordination
- Coordinate training programs, learning initiatives, and development activities.
- Support internal programs such as Job Ready and Job Expert frameworks.
- Track training participation and effectiveness.
6. Employee Welfare & Support
- Administer employee welfare programs and support services.
- Act as a point of contact for employee concerns, ensuring timely and professional resolution.
7. Exit Management & Retention Analysis
- Conduct exit interviews and analyze turnover trends.
- Provide insights and recommendations to improve employee retention.
8. Compliance, Audit & Governance
- Ensure compliance with labor laws, company policies, and regulatory requirements.
- Support audits, ISO standards, and HR governance frameworks.
9. Performance Management
- Coordinate performance management processes including appraisal cycles.
- Support managers in performance discussions and documentation.
10. Data Management & Continuous Improvement
- Maintain accurate HR data and prepare reports for management review.
- Analyze HR metrics (engagement, turnover, IR cases) to identify trends.
- Drive continuous improvement initiatives in HR processes and employee experience.
Requirements:
- Bachelor's Degree in HR, Business, or related field (HR certifications are a plus).
- 35 years experiences in HR Operations, with strong exposure to Industrial Relations; experience in engagement, onboarding, and training is an advantage.
- Good understanding of Malaysian labor laws such as Employment Act 1955 and Industrial Relations Act 1967, HR processes, and compliance requirements.
- Strong communication, problem-solving, stakeholder management, and organizational skills; able to handle sensitive employee matters.
- Proactive, responsible, detail-oriented, and maintains high confidentiality.
- Proficient in English and Bahasa Malaysia (additional languages are a plus).
