Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.
Job Responsibilities
- Support the S&OP Manager in driving efficient and seamless sales operations across all channels.
- Design, propose, and standardize sales reporting formats for stakeholders.
- Analyse sales and operational data to uncover trends, performance gaps, and opportunities for improvement or growth.
- Assist in sales planning initiatives to support the expansion of FMCG product distribution.
- Manage and optimize salesman routing to ensure effective coverage, productivity, and cost efficiency across territories.
- Collaborate with internal stakeholders (Sales, Commercial, Supply Chain, Finance) to understand business needs and develop data-driven solutions.
- Provide regular and ad-hoc reporting to Sales and Management teams, delivering clear insights on key performance indicators (KPIs), sales performance, and market trends.
- Maintain and manage sales and operational databases, ensuring data accuracy, consistency, and accessibility across systems.
- Conduct market research and competitor benchmarking to support strategic planning and identify new business opportunities.
- Support the sales team with actionable insights and recommendations to boost performance and enhance customer satisfaction.
- Partner with cross-functional teams to roll out new sales initiatives, monitor their performance, and optimize for maximum impact.
- Manage multiple priorities and deadlines, ensuring timely and high-quality delivery of reports and analytics to stakeholders.
Job Requirements
- Bachelor's degree in Business Management, Business Analytics, or a related field
- Preferred to have at least 2 years of experience in: Sales Support, Sales Operations, Route Planning, Data Insights, or Data Management
- Strong technical skills with proficiency in Excel/Google Sheets
- Proficiency in at least one data tool (SQL, Python, R, Power BI, or Tableau) is a bonus
- Knowledge of DMS, DMW/WMS systems is an added advantage
- Action Oriented: the role will be working in a fast paced environment, solving problems within timelines
- Sense of Ownership and Accountability: takes full responsibility for assigned tasks, follows through until completion, and proactively addresses issues without needing constant supervision
- Analytical: the candidate will analyse our operations and lead on improvement and growth
- Stakeholder Management: the candidate will work an international team and will need to manage stakeholders from diverse backgrounds
- Comfortable with Uncertainty: business needs for supply are always changing, candidate has to be ready to change processes to fit new business needs
