Senior Executive, Operations
Job Description
Job Duties:
Education
- Manage and optimize soft services operations, including housekeeping, pest control, landscaping, and waste management, to ensure regulatory compliance and maintain high operational standards.
- Oversee outsourced housekeeping and pest control operations to ensure adherence to specifications, safety standards, and quality requirements.
- Supervise landscaping initiatives to improve the aesthetic appeal of the shopping mall.
- Develop and manage general and food waste disposal procedures in compliance with environmental regulations.
- Optimize waste segregation, recycling, and disposal systems to enhance sustainability.
- Respond promptly to tenant enquiries, complaints, and service requests related to housekeeping, pest control, landscaping and waste management operations.
- Collaborate with the technical team for building repairs and maintenance.
- Manage procurement / Invitation to Quote (ITQ) processes for soft services, including preparing scope of work, issuing ITQ documents, evaluating submissions, awarding contracts and reviewing vendor performance.
- Plan and execute approved capex and ad hoc repair or replacement works.
- Drive initiatives to optimize water consumption and ensure alignment with established sustainability goals.
- Maintain proper inventory and maintenance records.
- Monitor and evaluate housekeeping and pest control performance metrics (e.g., cleanliness audit scores, pest sighting frequency, response times) to identify patterns and areas for improvement.
- Prepare timely and accurate management reports and presentation materials.
- Manage purchase orders (POs) and monitor budget utilization for assigned services. Liaise with Finance to ensure accurate processing and timely vendor payments within approved budgets.
- Foster a customer centric culture and drive operational excellence within the Operations team.
- Perform related duties as assigned by your manager.
Education
- Diploma or Degree in Facility Management, Environmental Science or related discipline.
- ECO & WEMP certifications preferred
- Minimum 3 years of relevant experience in a commercial building or shopping mall environment.
- Prior experience in managing the full Invitation to Quote (ITQ) process.
- Prior experience in supervising outsourced soft services providers.
- Knowledge of sustainability practices and regulatory compliance.
- Good working knowledge of facility management systems, and MS Office applications (e.g. MS Word, Excel and Powerpoint).
- Strong organizational and vendor management skills.
- Excellent communication skills for interaction with tenants, vendors, and internal teams.
- Excellent interpersonal skills and ability to interact with stakeholders at all levels.
- Passionate about facilities management.
- Proactive, results-driven, and able to work under pressure and tight deadlines.
- Able to work independently and as part of a team.
- Willing to be hands-on in performing site checks.
- Willing and able to respond promptly to maintenance emergencies after office hours.
More Info
Key Skills
Knowledge of sustainability practices and regulatory compliance
About Company
Skills:
contractor management , WSH regulations, EHS audits, Iso 14001, Iso 9001, ISO 45001, BizSafe requirements, Safety Management Systems, Statutory compliance, Incident investigations, Facilities management, Facility Maintenance, building services
Skills:
team performance , security consulting , Security Management, Incident Management, Incident Response, Microsoft Office, Operations Security, Physical Security, Security Operations, Security Risk Management, Risk Mitigation, Security Team Management, Security Officer Management, Security Leadership, Access Management, Access Control, alarm management, Life Safety, Risk Assessment, Facility Risk Assessment, Security Patrol, Security Systems, Security Equipment, Security Audits, Internal Audit, Quality Control, Compliance, security training, Security Drills, Performance Management, Security Process Improvement, Security Projects, Security Systems Projects, Regional Security Management, business resilience, Operational Resilience, Crisis Management, Emergency Response, Security Advisory, Analytical Skills, Decision Making, Communication Skills, Negotiation Skills, Claims Management Systems, Stakeholder Management, Confidential Information Management, Global Security, Office Security, Workplace Security, SEA Security Operations, 24/7 Security Operations, Security Governance
Senior Officer, Integrated Operations Command Centre, Corporate Real Estate ServicesUnited Overseas Bank
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Skills:
Incident Response, integrated facility management technologies, Security Systems
Skills:
Incident Management, Integrated facility management technologies, Emergency Response, Security Systems
Skills:
Incident Management, Integrated facility management technologies, Emergency Response, Security Systems