Handling collection operation, responsible for customers file and ensuring unit collection target set by management is achieved.
Assist on monitoring collection activities, operation, strategy planning, Call Quality Monitoring, administration and operation related matters.
Ensure all debt collectors adhere to operation procedures, processes, guidelines and any regulatory requirements.
Job Responsibilities:
Monitor customer accounts / calling activities set by management on a daily / weekly / monthly / quarterly / yearly basis.
Ensure collection operations achieve each target given - daily / weekly / monthly / quarterly / yearly and deliver good results.
Guide operation staff and provide sufficient training related to regulatory requirements for collection operation.
Handle customer inquiry, provide response to customer or request in an effective and timely manner.
Assist in handling AKPK accounts and other administrative tasks.
Monitor operation flow in all aspects for operation development and improvement.
Job Requirement:
Degree holder or professional qualifications in relevant disciplines
Minimum 2 or 3 years experience in bad debt recovery, collection in general, compliance and operations
Relevant working experience in debt recovery, handling AKPK accounts, handling collection agencies, legal process or operations of banking is preferred
Strong understanding/knowledge on BNM collection related guidelines, policies and requirements
