Come Join our Family Today!
Together, We Make Travel Better!
What you'll be doing:
- Support and ensure successful onboarding of clients following each sales closure, with a strong focus on ensuring the contracting process is successfully executed.
- Collaborate with various internal departments and clients to provide a seamless transition for clients from sales to service delivery.
- Take ownership of client feedback and issue resolution to ensure high levels of satisfaction and long-term retention.
Client Onboarding and Support
- Ensure the contracting process is successfully executed.
- Coordinate with sales, legal, finance, IT, and operations teams to ensure a smooth onboarding process for new clients.
- Develop and implement onboarding plans tailored to each client's needs and requirements.
- Provide training and support to clients on the use of Meet & Greet services and related products.
- Address client inquiries and resolve any issues that arise during the onboarding process
Relationship Management
- Build and maintain strong relationships with clients at working level to ensure their satisfaction and retention.
- Managing customer feedback and issue resolution
Sales Support
- Assist the sales team in closing deals by providing product information and addressing client concerns.
- Prepare and deliver presentations, product demonstrations, and webinars to showcase the benefits of Meet & Greet services.
- Support in deal negotiations and contract discussions with clients to ensure smooth implementation.
Data Analysis and Reporting
- Track and analyze client onboarding data, conversion rates, and feedback.
- Prepare regular reports and presentations to evaluate onboarding performance and suggest actionable strategies for improvement.
Collaboration and Coordination
- Coordinate with marketing, group operations, global sales support, global call center team, and local sales teams to ensure a seamless client experience.
- Collaborate on promotional campaigns, product launches, and client retention initiatives.
About you:
- Degree in Hospitality Management, Business Administration or related discipline.
- Practical working experience within tourism industry.
- Relevant experience in the travel industry and knowledge of Meet & Greet or Airport operations will be an advantage.
- Advanced Excel, PowerPoint, Word and use of Graphs to interpret data. Marco knowledge would be an advantage.
- Excellent organization and planning skills
- Strong analytical skills
- Good communication skills
- Self-motivated, ability to work accurately and effectively under pressure
- Good presentation skills
- Strong in spoken and written English and Mandarin.
