Job Title
Senior Facilities Coordinator
Job Description Summary
The Senior Facilities Coordinator is responsible for the day-to-day delivery of the Facilities function within the site operations division. The Senior Facilities Coordinator will work closely with the Cushman & Wakefield Site Operations Leads and CXA's at each site and the other Facilities Management Team members in region and globally to ensure they are providing a safe environment for employees, contractors and visitors and are meeting our day-to-day deliverables. This role will follow the approved processes and playbooks to deliver a safe environment for all employees, contractors and visitors.
This role will be responsible for delivering the onsite Facilities Management services under the contract and will collaborate with internal stakeholders to ensure all related financial, compliance, regulatory requirements and KPI's are met or exceeded.
This role will be geographically based on site with the client and the direct manager may be located at a different site. There may be opportunities to travel to other locations within region to support the day-to-day Facilities team during times of high workload or similar however this is not a requirement of this role.
Job Description
Facilities Management & Risk Compliance
- Escalate all risks and issues to the direct manager
- Responds to reactive maintenance and service requests in a timely manner
- Ensure all contractors on site are fully inducted with all risk assessments and BHP, Cushman & Wakefield and Building Management compliance requirements in place prior to commencement of work onsite.
- Check and review site contractor's work to ensure compliance with contract or purchase order and confirm completion of work to the agreed service standard
- Follow all processes and playbooks with regards to all the services delivered by this role
- Conduct property inspections and audits involving the review of property operations to ensure cost effectiveness is maximised.
- Review and update compliance databases to ensure statutory and regulatory compliance and conduct Contractor audits to SLA and Risk Management standards.
Site Operations
- Where the Site Operations Lead is located at another site, ensure the site operations scope of work is being delivered as per the contract and agreed service delivery standards.
- Escalate any issues to the direct manager and the Site Operations Lead for resolution
- Work with the Site Operations Lead to provide auditing and observations to support the remote team to develop client solutions.
Financial Management
- In conjunction with the Site Operations Leads and other Facilities team members, develop the budget and cost to budget forecast for your site to deliver agreed financial performance and glide path savings targets
- Manage the Facilities supply chain on site vendors to budget and performance
- Provide advice regarding cost and benchmarking, in particular of FM assets and services
Client Relationship & Service Delivery
- Ensure stakeholders are fully informed and consulted with a customer first mindset
- Ensure that a world class customer service experience is delivered regardless of interaction type e.g. Face to face or virtual/remote resource depending on client requirement
Engineering and Asset Management
- Ensure the delivery of scheduled routine tasks and preventative maintenance activities
- Support the Asset Lifecycle plan annually or as required
- Provide input into the Asset & Lifecycle Management plan regarding scheduled routine tasks and preventative maintenance activities to ensure equipment and routine services at your site are delivered in line with compliance obligations and client site requirements
Supply Chain & Vendor Management
- Follow all procure to pay processes and protocols in line with global standards and DOA
- Ensure compliance with all statutory and regulatory requirements, including pre start risk assessments
- Monitor and manage the service delivery of vendors on your site
- Provide feedback via appropriate channels / mechanisms on vendor performance and value for money
- Support the procurement activity to deliver efficient and cost-effective service partners.
- Day to day operational management and coordination of vendor partner base to deliver maintenance works within site / client guidelines including the scheduling of site works for critical / remote sites
Environmental Sustainability
- Provides input and seeks support from the sustainability team to deliver opportunities to implement sustainable practices and build case studies
Other
- Proactively review workplace systems / processes to innovate and continuously improve safety and workplace experience onsite
- Performs other duties as requested by your direct manager or the Site Operations Lead responsible the site
- Provides relief services during leave and overload periods
- Helps to develop and maintain operational standards / playbooks / operating manuals for the services under their responsibility, namely Facilities Management
General Responsibilities
- Articulate and live the Cushman & Wakefield culture, model organisational values and required behaviour and hold others (employees and peers) accountable for their actions by identifying and acting on behaviour which is inconsistent with agreed standards
- Comply with all Cushman & Wakefield systems that are in place to meet the health and safety obligations of the organisation
- Work safely and avoid placing yourself or anyone else's health and safety at risk by your acts or omissions
- Comply with Cushman & Wakefield's environmental policies and adhere to procedures and work instructions that are relevant to your activities
- Operate in a manner that will minimise any adverse environmental impacts associated with your activities
- Actively participate within a community of practice group within Global Occupier Services by sharing information and strategies that result in the best outcomes for the client and Cushman & Wakefield
- Understand the Cushman & Wakefield brand and expertise of services delivered to ensure all opportunities to provide a full-service offer to clients is available
- Regularly engage with the Cushman & Wakefield CRE team to leverage their knowledge
- Comply with Cushman & Wakefield delegations policy which can be found on the Knowledge Hub
- Operating in accordance with Cushman & Wakefield's Global Code of Business Conduct, BHP's Code of Conduct and BHP's Values.
INCO: Cushman & Wakefield'
