The Senior HR Operations Specialist role is the backbone of our People function ensuring every HR process is accurate, timely, compliant, and delivered with high service quality. You will run core HR processes end-to-end, maintain reliable employee data, and ensure employees and managers receive consistent HR support across the organisation.
This role requires strong attention to detail, ownership, and the ability to manage a high-volume, fast-paced HR environment.
What You'll Own
- Employee Lifecycle Management
- Run and execute the full HR lifecycle: onboarding, probation, confirmation, transfers, and offboarding.
- Ensure all paperwork, letters, and system updates are completed accurately and on time.
- Coordinate with hiring managers, IT, Finance, and relevant stakeholders for a seamless employee experience.
- HR Administration & Data Accuracy
- Maintain employee records, contracts, and documents with 100% accuracy.
- Update HRIS (Workable, BrioHR, and internal systems) for all employee movements.
- Conduct regular audits to ensure data integrity and compliance.
- HR Service Desk & Employee Support
- Run the HR service desk respond to employee queries and deliver high-quality HR support.
- Prepare letters (employment, confirmation, salary revision, misc. HR letters).
- Guide employees on policies, benefits, and HR processes.
- Benefits, Payroll Inputs & Attendance
- Manage benefits administration: insurance enrolment, claims, medical benefits, parking, allowances, etc.
- Monitor time & attendance, leave, and shift compliance; escalate issues promptly.
- Prepare accurate and timely payroll inputs for the Finance/Payroll Specialist.
- Compliance, Policies & SOP Discipline
- Ensure HR processes adhere to internal SOPs, labour laws, and audit requirements.
- Identify process gaps and escalate improvements to the People Ops & Culture Lead.
- Maintain tracking logs (probation, confirmations, contract renewals, disciplinary records).
- Employee Relations Support
- Handle disciplinary documentation and case preparation, with guidance from the HRBP.
- Ensure proper filing, consistency in documentation, and follow-through on action items.
What You Bring
- 35 years of hands-on HR Operations or HR Generalist experience.
- Strong understanding of HR lifecycle processes, HR administration, and compliance.
- High attention to detail, accuracy, and accountability.
- Strong organisational skills - able to manage volume and deadlines.
- Excellent communication and service-oriented mindset.
- Familiarity with HRIS systems (Ashby, BrioHR, or similar).
- Ability to thrive in a fast-paced, high-growth environment.
Why Join Us
- High exposure across the company - you touch every part of the employee lifecycle.
- Opportunity to improve and strengthen HR processes in a fast-scaling organisation.
- Strong mentorship and growth path toward HR Operations Lead or HRBP track.
- Be part of a People team that values speed, accuracy, and continuous improvement.
