Senior Information Technology Business Analyst

Responsibilities:

• Provide end-to-end implementation, consultancy, configuration, training, installation, and support for ERP systems, ensuring seamless operation and user satisfaction.
• Analyze, document, and propose functional process improvements and standardization for Operation and Plant business units to optimize efficiency and productivity.
• Encode user and business requirements by converting functional and workflow information into computer language, ensuring accuracy and consistency.
• Conduct User Acceptance Testing (UAT), validate program operation, and obtain user sign-off before deployment to production.
• Develop comprehensive user manuals or guides, facilitating smooth system adoption and reference for users.
• Identify, track, report, and resolve system issues promptly to ensure uninterrupted business operations.
• Plan and propose system upgrades to enhance reliability, efficiency, and functionality.
• Collaborate cross-functionally to meet departmental Service Level Agreements (SLAs), ensuring quality services and user satisfaction.
• Adapt business processes to align with software capabilities, understanding and integrating the business environment with technology.
• Support business process improvements, innovation, and benchmarking initiatives.
• Foster strong teamwork and relationships between the IT department and other business units.
• Demonstrate efficient time management and prioritize workloads effectively.
• Collaborate with other IT teams for yearly Disaster Recovery exercises for business applications.

Requirements:

• Bachelor's degree in Information Technology, Computer Science, or related field.
• Proficiency in SQL, C# programming, and Excel.
• Minimum 5 years of experience in Project/Support.
• Knowledge of Microsoft Dynamic AX, C++, Visual Basic, and Lotus Notes is advantageous.