Provide end-to-end implementation, consultancy, configuration, training, installation, and support for ERP systems, ensuring seamless operation and user satisfaction.
Analyze, document, and propose functional process improvements and standardization for Operation and Plant business units to optimize efficiency and productivity.
Encode user and business requirements by converting functional and workflow information into computer language, ensuring accuracy and consistency.
Conduct User Acceptance Testing (UAT), validate program operation, and obtain user sign-off before deployment to production.
Develop comprehensive user manuals or guides, facilitating smooth system adoption and reference for users.
Identify, track, report, and resolve system issues promptly to ensure uninterrupted business operations.
Plan and propose system upgrades to enhance reliability, efficiency, and functionality.
Collaborate cross-functionally to meet departmental Service Level Agreements (SLAs), ensuring quality services and user satisfaction.
Adapt business processes to align with software capabilities, understanding and integrating the business environment with technology.
Support business process improvements, innovation, and benchmarking initiatives.
Foster strong teamwork and relationships between the IT department and other business units.
Demonstrate efficient time management and prioritize workloads effectively.
Collaborate with other IT teams for yearly Disaster Recovery exercises for business applications.
Requirements:
Bachelor's degree in Information Technology, Computer Science, or related field.
Proficiency in SQL, C# programming, and Excel.
Minimum 5 years of experience in Project/Support.
Knowledge of Microsoft Dynamic AX, C++, Visual Basic, and Lotus Notes is advantageous.
