Senior Information Technology Project Manager

The IT project manager for Customer Engagement Platform (CEP) is required to manage IT activities & IT project team members for SP11 Hyper personalisation projects to achieve the IT objective of the project. This role is a key driver & representation from Group Tech for the IT project.

Digital IT Project Management

Driving & managing digital customer engagement platform projects as follow:

Scope to be captured, tracked, controlled & validated to ensure commitment as approved is being delivered

Timeline to be planned, tracked, controlled & alerted promptly

Budgeting are to be approved, drawdown, utilised & tracked promptly & accurately

IT resourcing are to be planned, mobilised & tracked to ensure accountability to respective role deliverables are met

Identify deviation in project planning, monitoring, execution & closure to be raised clearly as risks or issues & resolved promptly

All risks & issues for the project is being captured, reported, tracked & resolved to ensure group tech commitment to excellence

Communicate, report & engage with stakeholders as a key representative of group tech to ensure clarity of project progress, deviations, risks & issues are addressed accordingly

Manage programme level controls where required

Ensuring compliance to bank's policies & processes for project(s) managed

Adherence to IT spend approvals procedures

Adherence to RFP/RFI/demand procedures

Adherence to software delivery lifecycle via waterfall, agile & both

Adherence to project management best practices

Manage vendors where the project requires external parties

Plan, monitor, track, report, pay & close required activities with the vendor

Ensuring vendor deliverables are validated & sync with payments

Ensuring tracking of costing & payments promptly

Understanding of technology in the areas

Digital ecosystem on functional & technical domain knowledge to enable validation of work & problem solving

Understanding of infrastructure is advantageous

Agile & waterfall software delivery

Delivery of software in agile and waterfall in accordance to application standards

Lead the scrum team in using agile & scrum practices

Helping the product owner & development team to achieve customer satisfaction

Remove impediments & coach the scrum team on removing impediments

Project landscape:

Managing CEP projects & programme such as hyper personalisation via chats, notifications, straight through processing, loyalty, campaigns & marketplace

Programme & project management will cover end-to-end project delivery

Hands on experience in managing software incrementals that will be used by millions of Maybank customers

Close working relationship with business partners in virtual banking

Requirements

Degree in related computer science principles

6 years experience in IT project manager role in the context of software delivery with in-house development

3-4 years in cyber security projects related to chats, notifications, straight through processing, loyalty, campaigns & marketplace ecosystems

2 year experience in technical or functional related role in banking systems by in-house team

1 year experience in scrum master role

Good knowledge in scrum techniques & artefacts, i..e DoD, stories, backlog, etc

Able to resolve problems creatively

Strong stakeholder management

Proficient in using Jira & Confluence

Strong interpersonal & collaborative skills as well as highly effective communication skills

Organised, detail oriented & thorough

Strong desire to help improve processes & mentor others

PM, PSM & relevant certifications are not mandatory but would be advantageous