Senior Inside Sales Engineer

The Senior Inside Sales Engineer is the primary support function for Bray's customers and distribution channels across Southeast Asia. As a senior point of contact and the face of Bray, this role builds trust through deep product expertise, sound commercial judgement, and clear communication, keeping customers, distributors, manufacturing facilities, and global support functions working smoothly together.

Beyond handling the most complex and high-value enquiries, the Senior Inside Sales Engineer mentors the inside sales team, raises the quality and speed of quotations, and acts as a trusted advisor delivering technically sound, commercially viable solutions.

WHAT YOU'LL DO

• Prepare accurate quotations that meet the enquiry's technical and commercial requirements and are submitted on time.
• Support the Country Managers and Inside Sales Manager in achieving sales targets for the assigned territory.
• Help customers and distributors select the right products for their application, specification, and installation needs.
• Work with Bray's overseas manufacturing facilities to resolve technical questions and obtain pricing.
• Respond promptly to technical and commercial queries from customers and distributors.
• Manage the quote funnel and record customer interactions in CRM.
• On receipt of an order, check it against the final quotation, hold the contract review meeting, and hand over clear project details to the order/project management team.
• Coordinate with the relevant departments to resolve return requests and quality issues.
• Build and maintain strong relationships with distributors and end users through regular meetings, calls, and emails.
• Visit customer sites to provide technical and commercial support when required.
• Keep developing product expertise to become a trusted advisor to customers.
• Provide inside sales and application engineering support to the Southeast Asia team.

WHAT YOU BRING

• 8 to 12 years experience in industrial valves, including at least 5 years in inside sales or application engineering, with a track record on large, complex, project-based quotations.
• A full-time degree in Mechanical, Chemical, Instrumentation or a related engineering discipline.
• Deep product and application knowledge, including valve and actuator sizing and industry standards.
• Strong written and spoken English, with the ability to present technical solutions clearly to customers.
• Proficient in managing a quote funnel in CRM (Microsoft Dynamics 365 preferred).
• Excellent communication, interpersonal, organizational, and problem-solving skills.