WORKING LOCATION & WORKING HOUR: -
- The Ascent @ Paradigm Mall (Petaling Jaya, Selangor)
- Monday to Friday (regular working hours with a flexible schedule)
JOB OVERVIEW: -
The Senior IT Manager owns the reliability, security, and scalability of the IT environment. Youll lead a 20+ person team across infrastructure, networks, endpoints, support, and service delivery, steering strategy while staying close to execution.
RESPONSIBILITIES: -
IT Leadership & Operations:
- Direct and oversee daily IT operations, infrastructure, and systems administration.
- Lead a diverse IT team including system administrators, network engineers, and support specialists.
- Establish and enforce IT policies, procedures, and best practices to ensure operational excellence.
- Own IT service management (incident, request, problem, change), define SLAs/OLAs, and publish monthly performance reports.
- Drive standardization and automation.
- Maintain asset lifecycle (endpoints, network, SaaS), capacity plans, and DR runbooks; execute regular DR tests to agreed RTO/RPO
Strategic Planning & Alignment:
- Develop and execute IT strategies aligned with organizational goals.
- Partner with senior leadership to identify and implement technology-driven opportunities for business growth and efficiency.
- Oversee IT project delivery, ensuring completion on time, within scope, and within budget.
Cybersecurity & Risk Management:
- Spearhead cybersecurity initiatives to protect company data, applications, and infrastructure.
- Monitor compliance with security policies, regulatory requirements, and industry standards.
- Adopt Zero Trust principles, EDR, vulnerability management SLAs, and phishing/resilience programs.
- Maintain a live risk register; prepare for and lead audits
Budget & Resource Management:
- Manage IT budgets, vendor relationships, and resource allocation to optimize value and efficiency.
- Drive cost-effective technology investments and ensure return on investment (ROI).
- Run RFPs and QBRs, optimize contracts and licenses, and reduce shelfware; keep spend within 5% variance to plan
- Align CapEx/OpEx and headcount plans to roadmap priorities, track benefits realization
Team Leadership & Development:
- Mentor and develop IT staff, fostering a culture of collaboration, accountability, and innovation.
- Ensure continuous learning and upskilling of the IT team in line with emerging technologies.
- Set clear goals and growth paths; establish on-call/incident rotations and run post-incident reviews with learning actions.
- Champion inclusion, psychological safety, and servant leadership; hire and onboard against competency rubrics
REQUIREMENTS: -
- 10+ years in IT with 5+ years leading multi-disciplinary teams, ideally in fast-growing or multi-site environments.
- Proven ownership of identity, endpoint, network, collaboration, and ITSM stacks; hands-on depth welcomed.
- Track record delivering major projects/initiatives.
- Strong ITIL/ITSM and project/program skills.
- Working knowledge of security and privacy frameworks (ISO 27001, SOC 2, GDPR/PDPA).
- Clear, executive-level communication and stakeholder management.
- Proficient in Mandarin (spoken & written) .
- 30% Travelling.
WHAT&aposS IN IT FOR YOU
- Competitive salary package.
- 13th month salary.
- Medical, Dental and Optical benefits.
- Free Parking, fully claimable.
- Smart casual dress code.
Kindly be advised that due to the high number of applications we receive, only candidates who have been shortlisted will receive notifications regarding the status of their applications. We sincerely appreciate your understanding and patience as we carefully review.
