Senior IT Manager (Penang) MY879340

This is a strategic leadership role with direct Board-level exposure, covering all pillars of technology. The successful candidate will be expected to identify emerging technologies and introduce digital solutions that improve operational efficiency, automate manual processes, lift employee productivity and strengthen decision-making.

Strategic leadership

• Develop and execute the Group IT and Digital Transformation strategy in line with corporate objectives
• Own the IMS roadmap across technology, infrastructure, cybersecurity, ERP, HRMS, CRM, and automation
• Advise Senior Management and the Board on technology trends and investment priorities
• Prepare annual IMS plans, budgets and technology investment proposals

Enterprise systems

• Lead implementation, enhancement and maintenance of HRMS, Payroll, Property Management, Mall Management, CRM, Finance, Procurement, Document Management, Visitor Management and Parking Management systems
• Ensure systems are integrated to improve operational efficiency

Risk

• Conduct IT risk assessments and protect information assets
• Develop disaster recovery and business continuity plans; strengthen data governance

Technology innovation

• Continuously evaluate cloud, IoT, smart building technologies, and digital workplace solutions, recommending those with measurable business value

Business process improvement

• Partner with business divisions to review workflows, eliminate manual processes, standardise practices and simplify approvals through digital workflows

Project & vendor management

• Lead major technology projects end to end: system implementation, vendor evaluation, budget, change management, UAT, training and post-implementation review
• Manage strategic technology partners, evaluate performance, negotiate contracts and enforce SLAs

People leadership

• Coach and mentor the IMS team, build future digital capabilities, drive an innovation culture and develop succession plans

Success measures

• Delivery of strategic digital initiatives; measurable reduction in manual processes and growth across business units
• System uptime ≥ 99.5%, IT service SLA achievement and user satisfaction
• Projects delivered on time and within budget; technology cost optimization
• Zero major security incidents, security policy compliance and disaster recovery readiness
• Employee engagement, talent development and stakeholder satisfaction

Requirements

• Bachelor's degree in Information Technology, Computer Science, Information Systems or a related discipline; Master's or MBA an advantage
• Certifications such as PMP, ITIL, CISSP, Microsoft Azure, AWS or AI-related credentials preferred
• Minimum 12–15 years of progressive IT leadership experience, including at least 5 years leading an enterprise IT or digital transformation function
• Track record implementing ERP, HRMS, CRM and other enterprise systems
• Proven experience leading digital transformation
• Exposure to property development, shopping mall, construction or hospitality environments is an advantage