Your IT Future, Delivered

Senior IT Solutions Consultant (ServiceNow)

With a global team of 5600+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. All our locations have earned the #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.

Digitalization. Simply delivered.
At IT Services, we are passionate about ServiceNow. Our Network Data team is continuously expanding. No matter your level of proficiency, you can always grow within our diverse environment.

#DHL #DHLITServices #GreatPlace

Grow together
We are seeking a Senior IT Solutions Consultant - ServiceNow to lead the Purchase to Delivery (P2D) workstream, overseeing a portfolio of enterprise applications, including (but not limited to):

• AQCC (Advanced Quality Control Center)
• SCMS (Security Case Management System)
• PCM (Tax/OpenSuma) (Post Clearance Modification)
• IT Security/SecMCO (Secure MCO)
• Shipment Alert
• QualiTrack
• UV IPR (Under Value, Intellectual Property Rights)
• SPARK

In this role, you will act as the senior technical authority and strategic advisor for all ServiceNow solutions within this workstream. You will ensure platform reliability, solution excellence, and seamless integration across these applications while providing governance and technical assurance for all changes.

This is a long-term ownership role, focused on sustainable platform evolution rather than short-term consulting delivery.

Key Responsibilities

Solution Governance & Technical Acceptance

• Define and enforce solution design standards, technical acceptance criteria, and quality gates
• Validate that solutions meet architectural, security, performance, and operational requirements before production deployment
• Provide risk assessment and solution validation for new initiatives within the P2D workstream

ServiceNow Platform Strategy & Leadership

• Own the technical architecture and overall health of ServiceNow for P2D applications
• Support the creation and maintenance of a long-term platform roadmap, scalability strategy, and technical standards for this workstream
• Guide best practices across development, configuration, and integrations
• Act as primary technical authority and escalation point for all P2D applications

Engineering & Solution Design

• Facilitate the design and build of custom workflows, applications, scripts, and integrations for P2D solutions
• Lead architecture reviews and code reviews to ensure high-quality delivery
• Ensure platform security, performance, scalability, and availability for all applications
• Oversee integrations with other enterprise systems via REST/SOAP APIs

DevOps & Release Governance

• Lead CI/CD strategy, automation, release management, and upgrades for P2D applications
• Drive automation of testing, validation, and deployment processes
• Establish structured release governance and platform lifecycle management

Stakeholder Engagement & Enablement

• Partner with business and application teams to translate requirements into scalable ServiceNow solutions
• Serve as a trusted advisor on platform capabilities and design decisions
• Mentor developers and administrators to elevate platform maturity

Ready to embark on the journey Here's what we are looking for:

• 8+ years of experience in IT Solutions Consulting, Platform Engineering, or Enterprise Systems
• 3+ years of hands-on ServiceNow development or administration
• Strong experience with CI/CD pipelines, source control, automation, and release governance
• Intermediate JavaScript skills experience with REST/SOAP integrations
• Proven experience as a technical lead, solution architect, or platform owner
• Good foundation of agile methodologies and delivery framewo rks
• Strong understanding of solution assurance and quality governance

Nice to Have

• Experience with ITSM, CSM, ITOM, CMDB, SecOps, or HRSD modules
• Experience in cloud, cybersecurity, or large-scale enterprise environments
• ServiceNow certifications (CSA, CAD, CIS)

An array of benefits for you:

• Hybrid work arrangements to balance in-office collaboration and home flexibility.
• Outpatient (unlimited) and inpatient medical coverage for employees.
• Personalized flexi benefit plan for you and your family.
• Choose any day off from earned public holidays, including Saturdays and ad-hoc holidays to spend with your loved ones.
• Modern offices with free parking space.

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other protected characteristic.