Company Description
Chamberlain Services is a trusted provider of contract cleaning and facilities management solutions for corporate offices, retail spaces, and industrial sites across Klang Valley. With a focus on reliable manpower services and maintaining exceptional service quality, the company supports clients operations with full compliance and care. Guided by core values of Integrity, Accountability, Respect, and Growth, Chamberlain Services provides stable employment opportunities for its team. With over 100 corporate and commercial clients, 180+ professional cleaners managed, and a 98% client retention rate, the company has a proven track record of success. Chamberlain Services is dedicated to creating cleaner, safer, and more welcoming environments.
Role Description
As a Senior Key Account Manager, you will be responsible for managing key client accounts, ensuring operational stability across sites, and leading frontline teams to deliver consistent service quality. This is a hands-on role that sits at the heart of our operations.
You'll work closely with the Assistant Operations Manager, HR, and internal teams and be trusted to manage both people and problems independently.
Key Responsibilities
- Manage and grow relationships with key corporate clients
- Oversee daily operations across assigned sites and cleaner teams
- Ensure cleaner attendance, leave planning, and manpower coverage
- Conduct regular site visits and handle escalations professionally
- Act as the main communication bridge between clients and internal teams
- Ensure compliance with SOPs, reporting, and service standards
- Submit weekly operational and site visit reports
- Support onboarding and stabilization of new project sites when required
What We're Looking For
- 24 years experience in account management, operations, facilities, or service-based industries
- Strong experience managing clients + frontline teams
- Confident communicator with good problem-solving skills
- Structured, responsible, and able to work independently
- Comfortable with site visits and operational follow-ups
- Experience in cleaning, facilities management, or manpower services is a strong advantage
What We Offer
- Hybrid working arrangement with flexibility to work from home, on-site, or in the office, depending on operational needs
- Flexible benefits covering medical, dental, wellness, and car maintenance, allowing you to allocate benefits based on your personal needs
- Complimentary meals provided on office days
- Structured KPI and performance framework that supports clear expectations, regular feedback, and long-term career growth
- Petrol and mobile phone allowances to support work-related travel and communication
- Clear SOPs, reporting structure, and leadership support
- Exposure to reputable corporate clients
- A people-focused culture that values accountability and growth
