Senior Key Account Manager (MY)

About Intrepid

Intrepid Group (***************), an Ascential company (***************), is a leading regional Digital and Ecommerce Services Provider in South East Asia (SEA). We offer end-to-end omni-channel ecommerce management, a wide range of Digital Marketing Services and advanced Insights & Analytics, all powered by state-of-the art in-house technology, to our client base of leading international brands across 10 marketplaces and multiple social platforms in all 6 SEA countries. Brands love our regional presence, our excellent proactive e-commerce service, which is enabled by our strong team, and our advanced marketing and tech capabilities.

Ascential Group

Intrepid is proud to be a part of Ascential Digital Commerce (***************), a global leader in information, analytics and eCommerce optimization. Ascential delivers specialist information, analytics and ecommerce optimisation platforms to the world's leading consumer brands and their ecosystems. Ascential's world-class businesses improve performance and solve problems for our customers by delivering immediately actionable information combined with visionary longer-term thinking across Digital Commerce, Product Design and Marketing.

Intrepid delivers omnichannel digital commerce services in SEA, powered by other Ascential Digital Commerce brands, including Yimian (***************) for Measurement and Benchmarking and Edge (***************) for Advisory. Together with its North America (NAM) counterpart Flywheel (***************), Intrepid forms part of a unified, one-stop global digital commerce solution for our international clients.

With more than 2,000 employees across five continents, Ascential combines local expertise with a global footprint for clients in over 120 countries. Ascential is headquartered in the UK and listed on the London Stock Exchange.

The role:

As a Senior Key Account Manager, you will be responsible for managing and growing the e-commerce business of one or multiple accounts across all ecommerce platforms in Malaysia. As the account's main point of contact and trusted advisor, you create the e-commerce strategy and plans for your brands and take ownership of their stores like it is your own. You negotiate with account and platform stakeholders to maximize the attractiveness of propositions for consumers and exposure for the account, in order to grow the business. You have a firm grasp of e-commerce fundamentals and the growth levers that the different marketplaces offer. You coordinate with our different in-house teams and ensure that, collectively, you make your accounts successful.

You are responsible for account NMV and revenue growth, and you work closely with the business development team to explore how your brands can benefit from additional services.

Responsibilities:

• Grow account NMV and revenue
• Build strong relationships with your brand and platform counterparts
• Deliver expert recommendations on the best strategy / promotions / growth levers for brands
• Develop annual growth plans and activation calendars and campaign proposals
• Manage x-functional team to drive brand performance (Content, Store mgmt, Operations, Chat)
• Ensure all brand / store KPIs are met
• Collaborate on onboarding and growth plans for new brands
• Collaborate with management on NMV goals, planning and forecasting
• Work together with Intrepid leadership to ensure account retention and growth
• Coach and develop junior team members

Who we look for the ideal profile:

• University degree
• 5+ years of relevant work experience in e-commerce, ideally with a platform (Lazada / Shopee), with another enabler, or with a brand or distributor
• Commercial performance-driven mindset, flexible & collaborative attitude, looking to make an impact and thriving in a fast-paced start-up environment in English
• Strong interpersonal, relationship, communication, listening and negotiation skills
• Ability to develop a brand ecommerce strategy and translate this into annual & monthly activation plans
• Experience in developing digital / e-commerce campaign plans
• Analytical skills to analyze data and make performance improvement suggestions
• Project management experience
• Good excel and PowerPoint skills

What we offer:

• Excellent and competitive compensation package
• Professional and open international working environment culturally integrating the best of all cultures to take the best of each and ensure we build an energetic, commercial, and fun working atmosphere.
• You are one of the pioneers of a new and cutting edge Intrepid product underpinned by strong tech. You have a key position in the Intrepid Insights team working on a unique product solving complex data challenges.
• Ample opportunity for personal and professional development, both on the job and through regular training (Ecommerce topics, technical skills, soft skills and leadership training) made available on our proprietary learning platform Intrepid University
• You will work with many brilliant co-workers who are movers and shakers of the industry, as well as with leading brand and ecosystem partners across all categories to shape their presence across all ecommerce platforms in the years to come, and will have a broad view on the latest developments in the South East Asian e-commerce ecosystem