Provide input to and lead the implementation of customer operations strategy to deliver efficient logistics processes and results in the supply chain of a specific client using multimodal means of transportation and provide support to sales team in line with the business strategy and requirements, corporate guidelines and policies
Typical Business Titles
Differentiator
- Typically a highly experienced manager who manages within a nominated sub-function
- Responsible for short to mid-term (1-3 years) execution of functional strategy and operational direction
- Problems faced are often complex and require extensive investigation and analysis
Key Tasks
- Provide input to develop customer operations strategy in line with business strategy and requirements, corporate guidelines and policies
- Prepare and lead implementation of operational plans, measures and budgets
- Lead efficient management of the flow of goods and information across a customers global supply chain utilizing air/ ocean/ ground transportation, customs brokerage services and dedicated warehousing/ distribution centers
- Lead design and implementation of service programs in response to current and changing customer requirements identified by the sales teams
- Partner with the sales and commercial teams in extending the service portfolio to acquire new business opportunities and provide proactive support in a timely and accurate manner
- Lend support for planning and preparation of Customer Requests for Quotation (RFQ) and tenders including conducting customer visits and making presentations
- Lead coordination with specialists from various logistics operations to guarantee integrated, cost
- and time-efficient logistics processes
- Extensively analyze, research and develop improved operational techniques for value-added services
- Evaluate opportunities and lead their implementation to drive extension of operational services
- Optimize and monitor processes related to customer order processing, shipping and returns
- Monitor adherence to operating standards and procedures to provide cost-effective, superior and efficient customer service
- Liaise with responsible IT specialists to manage data flow and handling in line with customer requirements
- Analyze complex issues, identify opportunities and introduce best practices for customer operations focusing on increasing effectiveness and efficiency
Stakeholders
- Communicate and influence senior business leaders outside of own job area to accept practices and approaches
- Develop strong, trusting relationships with senior business leaders across DHL
- Cooperate with and coordinate 3rd parties e.g. external service providers
- May lead negotiations
Management Responsibility
- Manage a department or a small unit that includes multiple teams led by Managers and/or Team Leaders
Qualifications & Key Requirements
Education Level -Bachelors Degree
Experience Level - 8+years
