Senior Manager, Business Process (ISO)

• To oversee the Company's corporate governance, policy and procedure management and internal control activities in compliance with applicable regulatory requirements and industry best practices.
• To lead and promote continuous improvement initiatives and operational excellence across the business process functions.
• To oversee the effective implementation, maintenance, and continual improvement of the Integrated Management System (IMS), which includes ISO 9001, ISO 14001, and ISO 27001, as well as to ensure alignment and support for the Anti-Bribery & Corruption Management System (ISO 37001).
• To ensure document lifecycle and accessibility controls are effectively managed.
• To support departmental goals through strategic planning, risk mitigation, and cross-functional collaboration.

Principle Responsibilities & duties

• Manage, review, and update the Company's policies, frameworks, procedures, guidelines/ manuals and forms.
• Monitor and evaluate the effectiveness of business processes, internal controls, compliance frameworks and risk management policies.
• Provide guidance to ensure alignment with corporate governance principles and regulatory requirements.
• Oversee ISO Management System compliance, audit preparedness and certification efforts.
• Coordinate training, awareness sessions, and internal collaboration to support ISO standards adoption.
• Supervise daily departmental operations including audits, meetings, and document control.
• Conduct risk assessments and monitor implementation of mitigation action plans.
• Assist in preparing departmental budgets and managing resources.
• Submit key reports and management updates to the Head of Group.
• Lead continuous improvement projects to enhance quality, efficiency and compliance.
• Attend internal and external meetings relevant to corporate management matters.
• Carry out any other tasks or ad-hoc assignments as required.

Minimum job requirement

• Bachelor's Degree in Business Administration/ Accounting/ Operations Management/ Office Management or equivalent field.
• Minimum 10 years of relevant experience in business process improvement, policy governance and ISO systems.
• Experience in a listed company and exposure to regulatory bodies such as BNM, Bursa Malaysia, and SC is an added advantage.
• At least 5 years in a managerial role, with proven experience handling cross-functional operations and documentation control.