Senior Manager: Consulting and Learning Solution

Senior Manager: Consulting and Learning Solution (Enterprise)

Location – Malaysia (Hybrid)

Company Background

Emeritus is one of the world's fastest growing Executive Education service providers. We partnered with more than 80 universities to date including MIT, Columbia, Harvard, Cambridge, Imperial, INSEAD, Wharton, UC Berkeley, Northwestern, NUS, HKUST and many more launching over 500 online certificate courses and serving participants and leaders from more than 80 countries. Many courses are offered and facilitated in multiple languages, including English, Spanish, Portuguese, and Mandarin. Emeritus global team includes 2100+ employees located in Boston, Dubai, London, Mexico City, Mumbai, Shanghai and Singapore etc

About the Role

We are seeking a highly experienced individual, with a strong Learning & Development background to lead the client requirements conversation and analysis, converting into development and design of highly structured and integrated learning solutions for impact.

This role requires deep expertise in strategic learning & development where the design logics and architecture are carefully considered in driving correlated outcome, helping clients to realize their organisational imperatives through fit-for-purpose talent development program initiatives.

The ideal candidate will drive innovation in custom learning program design while managing an internal & extended APAC growing team while maintaining exceptional client relationships.

The Responsibilities include:

Pre-Sales Activities

• Needs Analysis: Close partnership with Business Development team as a consulting partner, getting into an early client conversation to capture of the requirement needs
• Solution Requirements Strategy: Devise and curate a fit-for-purpose solution strategy taking into consideration the client corporate directions, strategic imperatives, internal people strategy, competencies & behaviours, organisational purpose, culture and values as well as the impact value creation as an outcome
• Budget Fit Exercise: Go through the approach with the Business Development team and the budget fit exercise prior to moving into proposal development
• Conversion of Solution to Proposal: Work and guide the centralised proposal team to position a learning development design construct, required components and modalities which are all properly mapped to the specified requirements
• Proposal Quality Audit: Host checkpoint sessions with proposal team for an audit review for alignment of proposal to the design brief, delivering compelling outcome, under tight deadlines and exceptional quality
• Pitching research prep and presentation storyboard: Consulting partner to the business development team as the subject matter expert in the design construct, aligning the storyboard to the requirements and the expected learner experience and derived outcomes for the winning formula

Post-Sales Activities

• Program delivery management handholding: Involved in the internal project kick-off led by Business Development team. Carry the role as the bridge of the design construct to the way of execution ensuring the program delivery management team fully in alignment of the learner experience, the interconnected components, data & impact capture and stakeholder management being covered as part of the program management plan

• Faculty & Partner Walkthrough & impact creation: Finalize the best Faculty fit and best solution partner to be onboarded into the project, manage the alignment of Faculty content deliverables to the overall program design to achieve intended outcome as expected by client

• Content Audit & Faculty Feedback: Partner with Faculty ensuring the quality of Faculty contents are in complement for a multi-Faculty, multi-modularity learning design with the overall context and learning intent remains intact. Any client feedback, ratings, insights are seamlessly conveyed for continuous improvement

• Post program improvement cycle & design review: Implement a review rigour with the client on the integrity and applicability of the design. Gather insights from client and most current and relevant information ensuring consistent alignment achieved. Keeping best practices of continuous update of design approaches and auditing against the contract obligation

• Account Management: Expand the lifetime value of a client account and farming of new opportunities within the account in close partnership with the Business Development team

Key Skills & Experience Required

• Strong background in Learning & Development, organizational development, and/or educational program design with 10+ years of progressive experience in building and delivering enterprise learning solutions.
• 5+ years of experience managing teams and building high-performing learning design departments or similar functions.
• Demonstrated exposure to instructional design methodologies and adult learning frameworks.
• Ability to develope winning proposals and RFP responses for enterprise clients; experience closing large-value deals is a plus.
• Excellent written and verbal communication skills; ability to articulate complex learning concepts to diverse audiences (C-suite, educators, project teams).
• Strong experience collaborating with senior educators, university partners, and subject matter experts in designing and delivering high-impact programs.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint); familiarity with design and content creation tools, LMS platforms, and video conferencing (Zoom, Teams, WebEx).
• Ability to manage multiple complex projects simultaneously while maintaining quality and meeting tight deadlines.
• Strategic mindset with the ability to align learning solutions with business objectives and drive organizational impact.
• Experience managing budgets, vendor relationships, and budget responsibility for learning initiatives is highly desirable.

Preferred Qualifications

• Certification in Instructional Design (IDOL, KPMG, ATD, CIPD or equivalent), or advanced degree in Education, Training & Development, or related field.
• Experience with enterprise learning design in consulting, EdTech, or university partnership contexts.
• Thought leadership: published articles, conference speaking, or contributions to L&D knowledge in the industry.

Emeritus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.