Senior Manager, Credit Control

Job Purpose

• Lead and manage a team responsible for administering accounts receivable for self-pay accounts.
• Provide guidance and ensure timely follow-up on collections to minimize the risk of bad debts.
• Address inquiries effectively and support the team with clear direction to achieve KPIs.
• Ensure all invoices and supporting documentation are accurately prepared and delivered to customers or patients on time.
• Oversee and ensure proper reconciliation of bank statements and payment platforms, including Flywire, iPay88, and other payment methods.

Job Responsibilities

• Plan, organize, and motivate the team to actively follow-up on all outstanding debts reflected in the Ageing Report.
• Ensure the team maintains accurate, up-to-date, and systematic records (both manual and electronic) of weekly and monthly collection activities for management review.
• Identify and escalate potential uncollectible accounts, slow payers, or complex cases by providing timely updates to Management, Customer Care, and Legal department.
• Handle and resolve cases involving problematic self-pay customers through professional communication and engagement.
• Negotiate and arrange installment plans or settlements with self-pay customers to recover outstanding balances.
• Generate deposit top-up reports and communicate findings to the team to support collection follow-ups.
• Ensure patient adjustment forms (e.g., administrative discounts, write-offs) are processed in compliance with established policies and procedures.
• Review discount proposals submitted by the team via Customer Service before escalating to Management for approval.
• Coordinate with the Legal department to compile and escalate cases requiring legal action.

Job Requirements

• Degree or Diploma in Finance/Accountancy or equivalent.
• Minimum 8 years of working experience at a managerial level in credit control of a medium to large-sized organization.
• Experienced in leading a team of at least 10 staff.
• Working knowledge of computerized systems for billing and registration.
• Knowledge of hospital information systems and management of multiple customers would be an added advantage.
• Good interpersonal, compassion, negotiation and communication skills.
• Effective decision-making and problem-solving skills.
• Good analytical skills, especially in Microsoft Office.
• Required to work 1/2 day (AM) on every Saturday during probation.

Hiring process:

• Average processing is around 2 to 4 weeks.
• Subsequently, our recruitment team will reach out to shortlisted candidates for interview arrangements.