Senior Manager, Credit Life & Employee Benefits

Position Objective:

Responsible for managing and leading the regional Credit Life business and supporting the performance of Employee Benefits by collaborating with the Corporate Solutions Department to ensure bank partners achieve their sales targets, thereby contributing to the company's profitability and sustainable growth objectives.

Roles and Responsibilities:

• Lead the development and execution of regional sales strategies to drive Credit Life performance and achieve defined KPIs and business targets.
• Partner closely with the Sales Director to implement strategic initiatives that enhance business performance, ensuring alignment with market trends, regulatory requirements, and bank operating frameworks.
• Drive ANP and VONB growth by leading, coaching, and influencing bank officers and sales team to achieve business targets.
• Monitor and analyze sales performance metrics (including ANP and PB Term CI take-up rates), translating insights into actionable strategies to optimize results.
• Oversee the end-to-end delivery of Credit Life projects and product enhancements to support business growth and competitiveness.
• Build and maintain strong, strategic relationships with bank partners to drive collaboration and maximize Credit Life and Employee Benefits (EB) business opportunities.
• Ensure adherence to regulatory and compliance standards by reviewing sales processes and supporting IT governance and recertification requirements.
• Collaborate cross-functionally, including with the Corporate Solutions Department and other internal stakeholders, to drive EB business growth and enhance the efficiency of Credit Life new business and underwriting processes.
• Develop a high-performing sales culture by mentoring team leaders, strengthening capabilities, and driving accountability across the team.
• Participate in business planning, sales campaigns, and strategic initiatives to support sustainable growth and long-term business objectives.
• Drive continuous performance improvement through structured coaching, regular performance reviews, and targeted training for both internal teams and bank partners.

Support broader organizational priorities and undertake additional responsibilities as required.

Minimum Job Requirements:

• Degree in any discipline or equivalent relevant working experience for non-degree holders.
• 10–15 years of managerial experience in business development and/or sales, preferably within the insurance, Takaful, or banking sectors.
• Possession of PCE or TBE certification is an added advantage.
• Strong interpersonal and stakeholder management skills, with the ability to build and maintain effective relationships.
• Excellent written, communication, and presentation skills in English; ability to converse in Mandarin is an added advantage.
• Results-driven, self-motivated, and able to perform under pressure, with strong strategic thinking, innovation, and a sales-oriented mindset.
• Proven track record in building sustainable and profitable sales growth.
• Demonstrated experience in training, developing, and leading high-performing, cohesive sales teams.