Senior Manager, Customer Success & Account Growth (SaaS/Fintech)

We're Hiring: Senior Manager, Customer Success

Passionate about customer success and account growth Join a growing team to strengthen client relationships, drive revenue, and deliver value through innovative technology solutions.

About the Company: Our client is a technology-driven company focused on delivering innovative digital solutions to businesses. With an emphasis on customer experience and business efficiency, the company continues to explore emerging technologies, including AI-powered solutions, to help businesses optimise their operations and achieve sustainable growth.

Key Responsibilities

• Customer Success & Retention: Manage the post-sales customer journey, strengthen client relationships, improve customer satisfaction, and drive long-term retention.
• Account Growth: Identify and execute upselling and cross-selling opportunities to expand existing accounts and increase revenue.
• Strategic Account Management: Develop account growth plans based on customers business needs, challenges, and commercial opportunities.
• Product Adoption: Ensure customers maximise the value of the company's solutions through effective engagement, product adoption, and ongoing support.
• Stakeholder Engagement: Build strong relationships with key decision-makers, senior management, business owners, and corporate clients.
• Cross-Functional Collaboration: Work closely with Sales, Product, and Technical teams to address customer needs, resolve issues, and enhance the overall customer experience.
• Solution Consulting: Understand customer requirements and recommend suitable solutions, including AI-powered products and agentic AI capabilities, to improve operational efficiency.
• Performance Monitoring: Track customer success metrics, including retention, churn, product adoption, customer satisfaction, and account revenue growth.

Requirements

• Experience in Customer Success, Account Management, Client Servicing, or After-Sales Management.
• Proven track record in upselling, cross-selling, account expansion, and revenue growth.
• Experience managing key accounts, strategic customers, or B2B clients.
• Candidates with relevant experience in SaaS, fintech/payments, POS solutions, e-commerce, or other technology-driven industries are encouraged to apply.
• Strong commercial acumen, with the ability to identify business opportunities and develop account growth strategies.
• Excellent communication, negotiation, relationship-building, and stakeholder management skills.
• Comfortable engaging senior stakeholders and understanding their business needs to recommend suitable solutions.
• Exposure to AI-powered products, agentic AI, workflow automation, or digital transformation solutions will be an added advantage.
• Proactive, customer-focused, and results-driven, with the ability to work independently and collaboratively across teams.

Apply Now!


Interested in this opportunity Send your updated CV to [Confidential Information] or reach out directly for a confidential chat to learn more about the role.