About ADA
ADA is a leading data and artificial intelligence (AI) company that designs and executes integrated digital, analytics, and marketing solutions. We operate in 12 markets in Asia and partner with leading brands to drive their data and digital maturity.
Job Summary: We are seeking a highly skilled and motivated Mobile Partnership Service Delivery (Messaging services) Senior Manager to oversee the deployment and management of SMS firewall/security projects, liaise with vendors and mobile operators, and ensure the highest standards of service delivery. This role will also involve onboarding and managing alternative messaging channels.
Key Responsibilities:
- MNO Firewall Deployment:
- Lead and coordinate deployment of MNO firewall and security solutions related to messaging monetization
- Ensure the security and integrity of messaging services
- Conduct regular security assessments and audits
- Vendor and Mobile Operator Liaison:
- Act as the primary point of contact between the company and vendors
- Manage partnerships with mobile operators to ensure seamless service delivery
- Negotiate contracts and service agreements
- Service Level Agreement (SLA) Monitoring:
- Monitor and execute SLAs to ensure compliance with agreed standards
- Track and report on service delivery performance
- Implement corrective actions to address any SLA breaches
- Service Delivery Management:
- Oversee the end-to-end service delivery process
- Manage service delivery KPIs to ensure high-quality performance
- Continuously improve service delivery processes
- Alternative Messaging Channels Onboarding:
- Lead the onboarding process for alternative messaging channels i.e OTT, MNO API etc.
- Ensure seamless integration and operation of new messaging channels
- Stay updated with industry trends and emerging technologies
- Team Leadership and Collaboration:
- Foster a collaborative and innovative work environment
- Coordinate with cross-functional teams to achieve business objectives
QUALIFICATIONS:
- Bachelor's degree in Information Technology, Telecommunications, Business Administration or a related field
- Minimum of 8 years of experience on related field in messaging, managing vendor relationships & partnerships with mobile operators engagement with at least 3 years in a management role
- Proven experience in managing SMS firewall/security deployment projects will be added advantage
- Experience with A2P messaging services and secure authentication solutions
- Strong understanding of messaging technologies and protocols
- Excellent leadership, communication, and problem-solving skills
- Knowledge of SLA management and service delivery KPIs
- Ability to work in a fast-paced and dynamic environment
By submitting this, you agree to this Privacy Notice and you will be deemed to have consented to the collection, use, and disclosure of your Personal Information in accordance with this Privacy Notice: https://adaglobal.com/privacy-policy/
Unfortunately, we are only able to contact shortlisted applicants. We encourage you to continuously visit our website www.adaglobal.com for regular updates on available roles
We transform businesses using data, AI and tech | ADA
Pioneers in data and analytics, we are powering global marketing and commerce digital transformation with data and AI-led impact. Learn more here!
