Senior Manager, Partner Engagement

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Top Reasons To Join Us!

• Awarded For
• Most Preferred Employers in Telecommunication Industry (2022, 2023 & 2024)
• Bronze Winner in Cross-Generational Workforce Engagement (2024)
• Gold Winner for Excellence in Workplace Culture (2021)
• Comprehensive medical, dental, optical and insurance benefits
• Flexi working hours arrangements
• Staff Line & Device Subsidy
• Smart Casual Attire
• Child Parental Care Leave
• Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
• Special employee discounts for selected F&B Brands

Role

• The Senior Manager, Partner Engagement will serve as the key relationship manager for EIP's partners and innovators including government agencies, technology companies, industry, academia, startups, and SMEs.
• The incumbent will manage partner onboarding, drive engagement cadence, and ensure strategic alignment between partner capabilities and EIP's priorities.
• This role ensures that signed collaborations translate into tangible programs, pilots, and solutions that deliver measurable value.
• Support the Ecosystem team in research, planning, development, reporting, as well as partnership strategy and identification.

The Day-To-Day Activities

1. Partner Relationship Management:

• Act as the primary liaison for anchor partners and other industry collaborators.
• Maintain different sets of partner portfolio (Anchor, Technology, Enablement Partners) with annual engagement plans.
• Create standardized Partner Onboarding Pack and enablement sessions.
• Drive structured engagement cadence (monthly, quarterly, semi-annual) while managing partner relationships to ensure timely execution of joint initiatives, projects, and pilots.
• Design and implement a Partner Experience Survey with a feedback loop to track satisfaction, progress, and deliverables.

2. Collaboration Scope Management:

• Maintain a Collaboration Scope Register for each partner, detailing agreed responsibilities and deliverables traceable to signed agreements.
• Ensure alignment and execution of collaboration activities with each partner.
• Maintain an Action Tracker and ensure all partnership action items are closed on time.

3. Program Activation and Delivery:

• Manage collaboration with ecosystem partners, industry leaders, and internal stakeholders to co-create innovation acceleration programs and events.
• Manage end-to-end strategy, planning, and delivery of programs and events, including flagship initiatives, workshops, hackathons, pilot programs, and other innovation activities
• Drive innovators funneling by maintaining a structured program funnel and intakes with stage gates, incorporating proactive outreach, targeted promotions, intake announcements, campaigns, events, and direct engagements.
• Manage the onboarding process for innovators, ensuring a smooth experience with clear guidelines and access to necessary resources.
• Integrate the grant application, approval, and disbursement process with enablement partners to support innovators.
• Lead cross-functional teams, coordinate with Solution Orchestration and Testbed teams, anchor partners, technology partners, and enablement partners to ensure successful execution of pilots.
• Organize showcase events to highlight successful pilots and amplify visibility with enablement partners.
• Define scale-up / commercialization pathways, curate capability development programs, and facilitate partner handover.

4. Performance Monitoring and Reporting:

• Own and manage program budgets, ensuring accurate tracking and reporting.
• Develop and maintain a Partnership Health Dashboard to track engagement cadence, satisfaction, program funnel progress, and measurable impact, and conduct regular partner reviews to identify improvement areas.
• Ensure consistent and accurate reporting of EIP's sustainability and innovation impact, tracking measurable values.
• Create briefs, reports, and case studies to build and maintain a comprehensive knowledge base.
• Ensure continuous improvement on processes based on feedback captured.

About You

• Minimum Undergraduate Degree holder.
• 10-12 years of relevant experience in partnership management, business development, or innovation roles within telco, tech, B2B, startups, or venture investment ecosystem.
• Proven record of managing cross-functional or multi-country partnerships.
• Experience in partnership operations or program delivery preferred.
• Deep understanding of emerging technologies and innovation trends.
• Proven ability to plan, organize, and execute projects with strong operational discipline.
• Ability to connect technical and business objectives and communicate effectively across diverse stakeholders.
• Hands-on experience creating and maintaining end-to-end innovation program documentation, including innovators databases, onboarding materials, SOPs, and workflows.
• Skilled in coordinating internal cross-functional teams and external partners to deliver programs.
• Strong ability to interpret data and feedback to drive actionable improvements with partners and innovators.
• Confident and credible communicator, adept at engaging senior stakeholders and representing EIP professionally to partners, innovators, enterprises, and government agencies.
• Strong enthusiasm for driving technological advancement and ecosystem growth.
• Eager to adopt new skills and leverage the latest tools to enhance performance.
• Take full responsibility for outcomes across the innovation lifecycle.
• Exceptional skills in establishing and maintaining high-value relationships.
• Demonstrated ability to manage complex partnerships and deliver innovation programs end-to-end.
• Confident and credible when engaging senior stakeholders, partners, and innovators.
• Maintains clarity and control in dynamic, fast-paced environments.
• Able to navigate uncertain innovative landscapes while ensuring structure and clarity.
• Upholds high standards of professionalism, service quality, and execution, representing EIP and U Mobile with confidence.